SOFIAN AWWAD

• Supervised night operations to ensure smooth workflow and safety compliance.
• Managed inventory levels, restocked products, and organized displays as needed.
• Trained staff on customer service protocols and safety procedures for efficiency.
• Conducted nightly cash reconciliations to ensure accurate financial reporting.
• Monitored fuel pumps and payment systems for proper functionality and security.
• Implemented cleaning schedules to uphold cleanliness standards throughout the station.
• Overseed the night shift operations and ensure safe working environment for all personnel.
• Monitored employee attendance, tardiness and overtime hours.
• Assisted upper management with daily operations to meet standards of service and quality.
• Resolved customer complaints in a timely manner within established guidelines.
• Kept areas clean, neat, and inspection-ready to comply with product guidelines.
• Handled inventorying responsibilities.

• Led operational teams to enhance service delivery across multiple regions.
• Coordinated training programs for staff to improve product knowledge and customer service.
• Managed inventory levels to ensure product availability and reduce waste.
• Analyzed market trends to identify opportunities for growth and expansion in services.
• Supervised employees, ensuring optimal productivity.
• Promoted positive customer service experiences by promptly resolving conflicts.
• Inspected store facilities regularly to ensure compliance with safety regulations and standards.
• Oversaw the recruitment process for new staff members including interviewing and training.
• Resolved conflicts between employees or customers in a professional manner.
• Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
• Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
• Supervised business functions, employee staffing, customer retention and financial accountability for stores.
• Boosted team morale and overall revenue by creating sales contests.
• Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
• Maximized sales by effectively rolling out new incentive programs across regional stores.
• Supported sales team members to drive growth and development.

• Selling and installing fiber optics and ensuring the service is running efficiently