Sofiat Alabi
Richmond,TX
Summary
Experienced with branch operations management, ensuring seamless daily functions and customer satisfaction. Utilizes strategic thinking to implement efficient processes and enhance team productivity. Knowledge of leadership and problem-solving contributes to sustained success in dynamic environments.
Overview
5
5
years of professional experience
Work History
Assistant Branch Manager
Woodforest National Bank
04.2025 - Current
- Led daily branch operations, ensuring adherence to company policies and procedures.
- Supervised staff, fostering a collaborative environment and enhancing team performance.
- Analyzed sales reports to identify trends and drive strategic decision-making.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Monitored branch performance metrics to identify areas for growth.
Retail Banker
Woodforest National Bank
07.2023 - Current
- Met sales targets by promoting bank products through active engagement with customers.
- Provided consultations regarding lines of credit, loans and mortgages.
- Performed document filing, faxing, and other clerical tasks and entered data into company databases.
- Completed periodic audits of cash drawers and vaults to maintain accuracy and security within branch.
Customer Service Representative
AWL
07.2022 - 04.2023
- Collaborated across departments to resolve customer-related issues.
- Educated customers on special pricing opportunities and company offerings.
Certified Trainer, Crew Member
Raising Cane's Chicken Fingers
08.2020 - 08.2022
- Trained and served as a peer coach for new hires.
- Delivered timely service and performed sanitation tasks.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
Education
BBA - Accounting
Prairie View A&M University
Prairie View, TX12.2023
Skills
- Bookkeeping
- Multitasking and Prioritization
- Microsoft Office Expertise
- Sales Expertise
- Account Reconciliation
- Data Entry Accuracy
- Branch operations
- Customer relationship management
Timeline
Assistant Branch Manager
Woodforest National Bank
04.2025 - Current
Retail Banker
Woodforest National Bank
07.2023 - Current
Customer Service Representative
AWL
07.2022 - 04.2023
Certified Trainer, Crew Member
Raising Cane's Chicken Fingers
08.2020 - 08.2022
BBA - Accounting
Prairie View A&M University