Anna Torres
Cloquet,MN
Summary
Dynamic Assistant Branch Manager with a strong background in operations management and team development. Skilled in fostering compliance and enhancing customer service, ready to drive operational improvements and strengthen client relationships.
Overview
17
17
years of professional experience
Work History
Assistant Branch Manager
Centricity Credit Union
Proctor MN
06.2024 - Current
- Assisted in managing daily branch operations and customer service initiatives.
- Executed training programs for new staff, enhancing team performance and efficiency.
- Monitored compliance with credit union policies and regulations to ensure operational integrity.
- Supported implementation of new technology systems to streamline member account management.
- Facilitated communication between departments to improve workflow and service delivery.
- Resolved member inquiries and issues, fostering positive relationships and retention rates.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
MSR
Members Cooperative Credit Union
Cloquet, MN
08.2023 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances and reconciled discrepancies daily.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
Assistant Factory Manager
K1 Sportswear
Cloquet, MN
01.2012 - 06.2016
- Oversaw production schedules to ensure timely delivery of sportswear products.
- Implemented process improvements that enhanced operational efficiency across manufacturing lines.
- Coordinated cross-departmental communication to streamline workflow and resolve production issues promptly.
- Mentored junior staff, fostering skills development and promoting a culture of continuous improvement.
- Analyzed production data to identify trends and optimize resource allocation for maximum output.
- Developed training programs focused on safety protocols and best practices in garment manufacturing.
- Facilitated regular team meetings to reinforce goals, share feedback, and enhance team cohesion.
- Improved production efficiency by implementing Lean manufacturing practices in the factory.
Shift Supervisor
Best Oil
Cloquet, MN
09.2009 - 11.2011
- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Trained and mentored team members to enhance performance and service quality.
- Implemented workflow improvements, resulting in more efficient staff coordination and task execution.
- Managed inventory levels, optimizing stock management processes and reducing waste.
- Resolved customer inquiries and complaints swiftly, maintaining high satisfaction standards.
- Collaborated with management on strategic initiatives to drive operational efficiency and service excellence.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, AZSkills
- Banking
- Operations management
- Business development
- Team development
- Operational efficiency
- Audit preparation
- Compliance management
- Staff education and training
- Account management
- Account analysis
- Relationship building and management
- Financial product sales
- Employee scheduling
- Staff management
- Sales expertise
- Account retention
- Financial services
- Financial advising
- Client relationship management
- Cash handling
- Investment guidance
- Organizational skills
- Data entry
- Administrative support
- Bookkeeping
Timeline
Assistant Branch Manager
Centricity Credit Union
06.2024 - Current
MSR
Members Cooperative Credit Union
08.2023 - 06.2024
Assistant Factory Manager
K1 Sportswear
01.2012 - 06.2016
Shift Supervisor
Best Oil
09.2009 - 11.2011
Bachelor of Science - Elementary Education
Grand Canyon University