Sofie Lovern
San Leandro,CA
Summary
Trustworthy individual with many years experience working with customers to help them navigate the application and continuing eligibility process for all aid programs. Broad and specialized knowledge of all operating and eligibility systems, such as CalWIN, CalSAWS, Webfiles, Images, Covered CA/CalHEERS, One-e-App, MEDS, IEVS, SAVE, Equifax/The Work Number. Experience gained in both intake and ongoing caseload maintenance.
Overview
17
17
years of professional experience
Work History
Eligibility Services Technician III
Alameda County Social Services Agency
Hayward, CA
07.2007 - Current
- Worked in both intake and district capacities, as well as special programs like the Pilot Program and Outreach
- Processed new and ongoing cases within CalWIN and CalSAWS systems
- Knowledge of state and federal TANF, SNAP, and Medicaid (Medi-Cal) regulations
- Extensive experience providing excellent customer service and accurate budgeting for all aid programs
- Maintained a caseload, including processing renewals and updates for pending and active members for all aid programs, including Medi-Cal
- Extensive experience working with all programs related to eligibility, like MEDS, IEVS, Equifax, CalHEERS/Covered CA, One-e-app, etc.
- Many years' experience identifying and troubleshooting problematic cases
Education
Medical Social Work
John Hancock College
Santa Maria, CA (online)Skills
- Operations Monitoring
- System Troubleshooting
- Regulation and System Compliance
- Customer Service
- System Knowledge/Experience
Timeline
Eligibility Services Technician III
Alameda County Social Services Agency
07.2007 - Current
Medical Social Work
John Hancock College
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