Sofie Swartzmiller
Lexington,OH
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Keyholder Manager
Bath & Body Works
Ontario, OH
06.2025 - Current
- Assisted in managing daily operations to ensure optimal store performance.
- Supported team in achieving sales goals through effective merchandise presentation.
- Conducted inventory counts and maintained stock levels for accurate supply management.
- Provided exceptional customer service to enhance shopping experiences and build loyalty.
Customer Service Representative
DASCO Home Medical
Westerville, OH
02.2022 - 06.2024
- Resolved customer inquiries and issues efficiently to enhance satisfaction and retention.
- Managed order processing and fulfillment using electronic medical records system to ensure accuracy.
- Collaborated with healthcare professionals to coordinate delivery of home medical equipment and supplies.
- Trained new team members on customer service protocols and best practices for effective communication.
- Reviewed and resolved discrepancies in insurance information to maintain accuracy.
- Collaborated with healthcare providers to obtain necessary documentation for claims processing.
Patient Care Coordinator
Maria Manor
Lexington, OH
09.2020 - 02.2024
- Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Assisted in the development of care plans, collaborating with multidisciplinary teams to enhance patient outcomes.
- Educated patients on treatment options and healthcare procedures, improving understanding and satisfaction.
Receptionist
Playtime Dental
Mansfield, OH
08.2017 - 09.2020
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between dental team and patients to enhance service quality.
- Maintained patient records with accuracy and confidentiality using electronic health record systems.
- Assisted in billing processes, addressing inquiries related to insurance plans and payment options.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
Education
Liberal Arts And Sciences
North Central State College
Mansfield, OH12-2026
High School Diploma -
Lexington High School
Lexington, OH06-2018
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Strong communication
- Detail-oriented
- Store operations
- Team management
- Task delegations
- Data entry
- Claims analysis
Timeline
Keyholder Manager
Bath & Body Works
06.2025 - Current
Customer Service Representative
DASCO Home Medical
02.2022 - 06.2024
Patient Care Coordinator
Maria Manor
09.2020 - 02.2024
Receptionist
Playtime Dental
08.2017 - 09.2020
Liberal Arts And Sciences
North Central State College
High School Diploma -
Lexington High School