Sofiiа Nykyforuk
Fontana
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Quality Control Technician
Refresco
Fontana
01.2024 - 03.2025
- File quality control paperwork.
- Documented inspection process findings and executed corrective actions
- Revised, validated, and evaluated internal documents to enhance clarity.
- Check and verify codes and labels on bottles and boxes.
- Perform laboratory analyses: pH, Brix, turbidity.
- Daily testing equipment calibration.
- Surface swab inspection.
- Taste and odor evaluations.
- Compared samples to standards and specifications by performing tests.
Customer Service Representative
Favorit Motors
09.2020 - 12.2023
- Handled customer complaints with empathy and composure.
- Handled incoming calls and emails from customers.
- Managed customer interactions via phone and email to drive sales results.
- Actively listened to customers, addressing concerns promptly and escalating major issues when necessary.
- Answered the constant flow of customer calls with minimal wait times.
- Scheduled appointments.
- Trained new customer service team members.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
Quality Assurance Representative
Icicle Seafoods
Dutch Harbor/Dillingham
12.2019 - 07.2020
- Worked in a fast-paced environment for sixteen-hour shifts while multitasking such as filing forms, training new members and managing their workflow.
- Recording findings of inspection process, collaborating with quality team to implement corrective actions.
- Seasonal
- Short summer seasons of 2018, 2019
Truck Dispatcher
Arka Express Inc.
Ivano-Frankivsk
10.2017 - 11.2019
- Found loads for truck drivers.
- Verified and forwarded BOLs.
- Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
- Negotiated rates with third-party carriers for outsourced transportation needs.
- Reviewed freight bills for accuracy prior to payment processing.
- Provided customer service by responding to inquiries from customers regarding shipments.
- Evaluated route plans to identify potential improvements in fuel consumption costs.
- Coordinated daily dispatch operations for fleet of XX vehicles, ensuring timely deliveries and pickups.
- Responded to customer messages in regards to delivery issues.
- Tracked vehicle locations using GPS systems to provide real-time updates to customers and management.
Receptionist/administrative Assistant
Boyko and Partners
Kyiv
09.2016 - 10.2017
- Guided visitors toward appropriate personnel
- Planned events and managed bookings to ensure seamless execution.
- Managed phone calls and addressed correspondence with efficiency.
- Provided administrative support for a total of 20 staff members.
- Payroll.
- Scheduled appointments.
- Followed up with customers according to their appointments.
- Tracked office inventory and ordered office supplies.
Education
Specialist of Law - Law
National Academy of Internal Affairs
Kyiv, Ukraine09.2016
Bachelor of Law - Law
National University "Odesa Law Academy"
Odesa, Ukraine06.2015
Skills
- Interpersonal Communication
- Microsoft Office
- Data Entry
- Documentation
- Multitasking
- Customer Service
- Detail-oriented
- Filing Documents
- Critical Thinking
- Organizational Skills
- Communication
- Phone Etiquette
- Handling Pressure
- Team Collaboration
- Decision-making
- Problem-solving
- GPS tracking
Languages
Full Professional, Native, Beginner
Timeline
Quality Control Technician
Refresco
01.2024 - 03.2025
Customer Service Representative
Favorit Motors
09.2020 - 12.2023
Quality Assurance Representative
Icicle Seafoods
12.2019 - 07.2020
Truck Dispatcher
Arka Express Inc.
10.2017 - 11.2019
Receptionist/administrative Assistant
Boyko and Partners
09.2016 - 10.2017
Specialist of Law - Law
National Academy of Internal Affairs
Bachelor of Law - Law
National University "Odesa Law Academy"
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