Sofiia Gunko
Austin
Summary
Developed strong communication and collaboration skills in fast-paced environment, while maintaining efficiency and completing all the tasks to the highest standard. Several months experience in customer service and dedication to completing the work successfully. Striving to gain more customer service experience and contribute to the success of the team.
Overview
1
1
year of professional experience
Work History
Cookie Crew
Insomnia Cookies
Austin, TX
09.2025 - Current
- Maintain the cleanliness of the store and make sure all the baking and serving operations are in order and efficient
- Prepare and bake cookies according to high quality standards
- Provide excellent customer service by accurately taking orders and addressing any customer inquiries
- Assist in inventory management by restocking supplies
- Collaborate with team members to improve work efficiency during peak hours
- Adapt quickly to changing tasks and priorities in a fast-paced environment
Education
Bachelor of Arts - Government
University of Texas at Austin
Austin, TX03-2026
Bachelor of Arts - Political Science, Law and Policy
Baruch College/CUNY
New York, NY05-2025
High School - undefined
Memorial High School
Houston, TX05-2024
Skills
- Language: Ukrainian (1st native), Russian (2nd native), Spanish (conversational)
- Technical: Knowledge of Microsoft Office Suite (Excel, Word, Powerpoint, & Outlook)
- Taking orders
- Cleaning and sanitizing
- Communication skills
- Flexible schedule
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Timeline
Cookie Crew
Insomnia Cookies
09.2025 - Current
Bachelor of Arts - Political Science, Law and Policy
Baruch College/CUNY
High School - undefined
Memorial High School
Bachelor of Arts - Government
University of Texas at Austin
HONORS AND AWARDS
Speech Team (2023-present)
Member, Memorial High School Speech and Debate team (2023-2024)
Secretary, Baruch College (2024-2025)
Member, UT Speech Team (2025-present)
- Helped organise weekly speech practices, arranged and co-led an introductory orientation to Speech and Debate for 10 students
- Compete in Extemporaneous Speaking, Persuasive Speaking and Program Oral Interpretation. Qualified for the American Forensic Association National Speech Tournament in all three events
- Novice National Champion in Program Oral Interpretation
- Competed in Extemporaneous Speaking at Texas UIL. Awarded third place on the district level and reached finals at Regionals.