Sofiia Nykyforuk
Rialto,CA
Summary
Attentive dispatcher with over a year of experience in the field. Skilled in communicating timely and efficiently with workers and clients. Familiar with managing emotions and staying clear-headed under pressure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Favorit Motors
09.2020 - 11.2021
- Handled customer complaints with empathy and composure.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Quality Assurance Representative (seasonal)
Icicle Seafoods
12.2019 - 07.2020
- Worked in a fast-paced environment for sixteen hours shifts while multitasking such as filing forms, training new members and managing their workflow
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Edited, proofed and critiqued internal documents to improve clarity.
- Made sure the quality of the product was at its upmost condition
Truck Dispatcher
Alpha Express
09.2018 - 12.2019
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Monitored vehicle locations to coordinate timely arrivals.
Education
Specialist of Law - Law
National Academy of Internal Affairs
Kyiv, Ukraine09.2016
Bachelor of Law - Law
National University “Odesa Law Academy”
Odesa, Ukraine06.2015
Skills
- CRM Software
- Critical Thinking
- Work to deadlines
- Time management
- Communication
- Handling pressure
Certification
Human Rights Consultant Certification
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Timeline
Customer Service Representative
Favorit Motors
09.2020 - 11.2021
Quality Assurance Representative (seasonal)
Icicle Seafoods
12.2019 - 07.2020
Truck Dispatcher
Alpha Express
09.2018 - 12.2019
Specialist of Law - Law
National Academy of Internal Affairs
Bachelor of Law - Law
National University “Odesa Law Academy”
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