Sofiia Shanskaia

• Maintained a clean and organized workspace for optimal productivity and safety.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Used POS system to accurately enter orders and process payments.
• Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
• Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Served high customer volumes during special events, nights, and weekends.
• Developed creative bar menus and drink recipes by researching emerging industry trends.
• Helped management plan and serve bar menu exceeding customer expectations.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
• Mixed unique and interesting cocktails for customers, including bar specials.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

• Organizing and overseeing daily bar operations
• Сash control and reporting
• Working with suppliers, inventory control
• Ensuring high service standards, resolving customer issues
• Served high customer volumes during special events, nights, and weekends.
• Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

• Staff scheduling
• Document management
• Attracting new subscribers in social media
• Decoration
• Planning and hosting themed parties/b-days/weddings
• Organization and participation in photo shoots
• Collaborated with writers, designers and other editors to deliver content of highest quality.
• Organizing and overseeing daily bar operations
• Managing staff, training, and team motivation
• Developing and implementing marketing campaigns and events
• Budget management, cash control, and reporting
• Working with suppliers, inventory control
• Ensuring high service standards, resolving customer issues
• Reporting, ensuring compliance with standards and regulations

Aircraft Security Sergeant with experience in ensuring the safety and security of aviation operations, conducting security inspections, overseeing personnel and equipment security protocols, and managing emergency response procedures.

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

• Established relationships with sources, leading to exclusive interviews and scoops.
• Increased audience engagement by producing timely and relevant news stories.
• Delivered breaking news reports under tight deadlines without sacrificing accuracy or quality of content.
• Wrote and created content for various topics and mediums.
• Edited and reviewed content for grammar, spelling and punctuation.
• Collaborated with writers, designers and other editors to deliver content of highest quality.