Sofiya Lopez
Queens,NY
Summary
Dynamic and results-oriented professional with a proven track record at Regal Cinemas, adept in enhancing customer satisfaction and streamlining operations. Excelled in fostering teamwork and maintaining high standards of cleanliness, significantly contributing to a positive work environment. Skilled in cash handling and customer service, demonstrating a commitment to excellence and a knack for elevating customer experiences.
Overview
2025
2025
years of professional experience
Work History
Floor Staff
Regal Cinemas
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
- Collaborated with team members to maintain store appearance, resulting in a more enjoyable shopping experience for customers.
- Helped maintain store organization through consistent restocking of shelves throughout the day, ensuring adequate product availability for customers at all times.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Facilitated smooth transitions during shift changes by communicating pertinent information clearly among team members about ongoing tasks or issues requiring attention.
- Increased efficiency in floor operations by organizing and stocking merchandise, reducing clutter and ensuring optimal product placement.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Contributed to sales growth by actively engaging with customers and promoting store promotions or special offers.
Assistant Store Manager
DNA Footwear
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assistant Event Coordinator
Regal Cinemas
- Assisted Event Coordinator in creating detailed timelines for each phase of an event project, ensuring timely completion of all tasks.
- Ensured smooth execution of on-site logistics by supervising setup, teardown, and vendor coordination during events.
- Maintained professional and organized appearance at all events, representing the company in a positive light to clients and attendees.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally during events.
- Developed decor, theme and ambiance for events to satisfy client's vision and budget.
Bar Back
Queens Night Market
Queens, NY
04.2024 - 10.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice
- Assisted with inventory management, ensuring proper stock levels of beer, wine, and other bar supplies.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
Education
Associate Of Arts And Sciences - Theatre
Queensborough Community College
Oakland Gardens, NY08.2020
Skills
- Cleanliness and hygiene
- Workplace safety
- Cash handling expertise
- Strong teamwork
- Reliability and punctuality
- Professional appearance
- Customer service
- Cleaning
- Cash handling
- Store cleaning
- Merchandise display
- Goal oriented
- Store maintenance
- Product promotion
- Sales expertise
- Shipment receiving
- Point-of-sale system
- Sales floor recovery
- Hospitality and accommodation
- Retail merchandising expertise
- Friendly and helpful
- Store opening and closing
Timeline
Bar Back
Queens Night Market
04.2024 - 10.2024
Floor Staff
Regal Cinemas
Assistant Store Manager
DNA Footwear
Assistant Event Coordinator
Regal Cinemas
Associate Of Arts And Sciences - Theatre
Queensborough Community College