Sofiya Smirnova
Bellevue,WA
Summary
As a dedicated night shift agent at the W Hotel,
deeply invested in the property’s growth and its commitment
to success, I am excited about the opportunity to apply myself
in the Night Auditor role.
Strong familiarity and partial training in the night audit process, coupled with proven efficiency in the Moonlight Agent position,
give confidence that expertise in both roles will enable me to provide versatile support where needed.
Looking forward to continuing to make valuable contributions and being part of further enhancing the property’s operations.
Overview
7
7
years of professional experience
Work History
Moonlight Agent - Night Shift Front Desk Agent
W Bellevue Hotel
02.2023 - Current
- Trained in night audit processes, including verifying the accuracy of financial transactions and revenue postings.
- Performed front desk operations including guest arrivals, departures and responding to guest inquiries, ensuring seamless and quality service throughout the night.
- Ensured accurate recording and reconciliation of daily financials, preparing reports in compliance with property policies.
- Followed hotel safety and security procedures, maintaining vigilance over property throughout the night.
- Assisted the management team to maintain smooth operations during demanding periods.
Librarian
Western Washington University
01.2020 - 03.2020
- Maintained accurate cataloging and classification of library materials
- Provided reference and information services, assisting patrons in finding resources and conducting research
- Instructed patrons in information literacy skills, facilitating effective use of library resources.
Front Desk Agent & Server
Pacific Regent Bellevue Senior Living
07.2017 - 08.2019
- Managed guest inquiries, ensuring a welcoming living for all residents and their visitors.
- Assisted management with daily tasks, including planning and coordinating events for residents.
- Provided exceptional customer care to residents, addressing their needs and concerns promptly and professionally.
- Managed front desk responsibilities during peak periods, including multitasking between phone calls, in-person requests, and other duties.
- Maintained accurate records of resident transportation, visitors, and service deliveries, contributing to efficient operation and resident satisfaction.
Education
Bachelor's in Applied Design -
Lake Washington Institute of Technology
Washingto07.2023
Skills
- Financial reconciliation & auditing
- Front desk operations
- Guest service
- Time management
- Problem-solving
- Microsoft Office Suite
Languages
Russian
Timeline
Moonlight Agent - Night Shift Front Desk Agent
W Bellevue Hotel
02.2023 - Current
Librarian
Western Washington University
01.2020 - 03.2020
Front Desk Agent & Server
Pacific Regent Bellevue Senior Living
07.2017 - 08.2019
Bachelor's in Applied Design -
Lake Washington Institute of Technology
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