David Le
Seattle,WA
Summary
Customer-focused Welcome Desk Agent known for high productivity and efficient task completion. Possess specialized skills in guest relations, problem-solving, and communication technology management. Excel in interpersonal communication, adaptability, and patience which enhance guest satisfaction and workplace harmony.
Overview
3
3
years of professional experience
Work History
Welcome Desk Agent/Department Trainer
W Bellevue Hotel
Bellevue, WA
08.2022 - Current
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Conducted group and individual training sessions for new employees in accordance with established standards.
- Operated computer systems including databases, property management systems and reservation software programs.
Front Desk Receptionist
Renaissance Seattle Hotel
Seattle, WA
08.2021 - 08.2022
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted visitors to provide information and direct to appropriate personnel.
Education
High School Diploma -
Cleveland High
Seattle, WA06-2004
Some College (No Degree) - Autobody Repair
Renton Tech College High School Completion
Renton, WASkills
- Front Office Support
- Guest amenities
- Report Generation
- Safety and security procedures
- Guest Relations
- Credit and cash payments
- Fluent in English and Vietnamese
- Training and mentoring
- Hospitality services
- Problem-solving skills
Timeline
Welcome Desk Agent/Department Trainer
W Bellevue Hotel
08.2022 - Current
Front Desk Receptionist
Renaissance Seattle Hotel
08.2021 - 08.2022
High School Diploma -
Cleveland High
Some College (No Degree) - Autobody Repair
Renton Tech College High School Completion
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