Sofiya Vasaya
Houston
Summary
- A hardworking and dependable customer service worker who can handle multiple tasks in a busy environment.
- Works well with others to meet goals.
- Motivated to learn new things, easy to work with, and able to work without supervision.
- Quick to pick up new skills, and always willing to help.
Overview
4
4
years of professional experience
Work History
Store Lead Manager
Menchies Yogurt
Houston
05.2025 - 10.2025
- Managed inventory levels and ensured timely product replenishment.
- Scheduled staff shifts to optimize coverage during peak hours.
- Supervised daily store operations and maintained product quality standards.
Customer Service Lead
gyro republic
Missouri City
08.2024 - 12.2024
- Trained new staff on service protocols and company policies.
- Consulted with customers regarding needs and addressed concerns.
- Resolved escalated issues from team members or customers in an efficient manner.
Call Center Representative
Aga's Restaurant & Catering
Houston
01.2023 - 07.2024
- Assisted customers with inquiries and issues via phone and chat.
- Provided product information to enhance customer understanding and satisfaction.
- Handled escalated calls with professionalism and empathy toward customers' concerns.
Customer Representative
kwality ice cream
Houston
12.2021 - 10.2022
- Assisted customers with product selections and inquiries about flavors.
- Handled cash transactions accurately and managed the register diligently.
- Developed positive relationships with customers through friendly interactions.
Education
Associate of Arts - Pastry Arts
Houston Community College
Houston, TX05-2026
Skills
- Customer service
- Staff training
- Customer service excellence
- Call handling
- Inventory management
- Team leadership
- Communication skills
- Trilingual
- Food safety standards
- Friendly, positive attitude
Websites
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Gujarati
Limited
Timeline
Store Lead Manager
Menchies Yogurt
05.2025 - 10.2025
Customer Service Lead
gyro republic
08.2024 - 12.2024
Call Center Representative
Aga's Restaurant & Catering
01.2023 - 07.2024
Customer Representative
kwality ice cream
12.2021 - 10.2022
Associate of Arts - Pastry Arts
Houston Community College