Summary
Overview
Work History
Education
Skills
Timeline
Generic
Fogavai Tualatamalelagi

Fogavai Tualatamalelagi

Kent,WA

Summary

Results-driven experienced Manager with 23 years of experience in retail operations, customer service, finance, inventory control, team leadership and managing associates and managers of different backgrounds. A motivated self-starter with a passion to exceed business objectives and deliver results.

Overview

23
23
years of professional experience

Work History

Store Lead Manager

Walmart 3218
Spanaway, WA
11.2022 - 01.2024
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
  • Enhanced customer satisfaction by addressing and resolving complaints swiftly and professionally.
  • Implemented effective inventory management practices, reducing store shrinkage and improving stock availability.
  • Streamlined store operations by implementing efficient scheduling and task delegation among team members.
  • Fostered a positive work environment, leading to increased employee retention and reduced turnover rates.
  • Oversaw staff training programs to improve product knowledge, selling techniques, and customer service skills.
  • Maintained high visual merchandising standards, creating an attractive shopping experience for customers.
  • Analyzed sales trends to identify opportunities for growth and implemented strategies to capitalize on them.
  • Collaborated with other store managers to share best practices, streamline processes, and optimize resources across locations.
  • Increased average transaction value through strategic product placement and upselling techniques.
  • Managed loss prevention efforts by implementing theft deterrent measures and conducting regular audits of security procedures.
  • Ensured compliance with all company policies, local regulations, and industry best practices related to safety, sanitation, and employment laws.
  • Managed staffing levels to ensure optimal coverage during peak periods without sacrificing efficiency or quality of service.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Overnight Stocking Coach Manager

Walmart 4137
Tacoma, WA
10.2021 - 11.2022
  • Implemented cross-training programs for staff members, enhancing the team''s adaptability and versatility in handling various tasks throughout the night shift.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Created nightly shift task lists to assign duties to each employee.
  • Managed [Number] employees in delivering smooth, productive night shift operations.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Built constructive working relationships to aid staff loyalty, motivation and productivity.
  • Assessed and adjusted staffing levels to meet operational demands.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
  • Prepared, planned and implemented training programs to support ongoing staff development.
  • Increased overall store performance with thorough monitoring of key performance indicators during the night shift and adjusting strategies accordingly.
  • Facilitated smooth shift handovers by preparing detailed reports on nightly activities, progress updates, and relevant issues for daytime managers.
  • Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
  • Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
  • Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.
  • Ensured a safe working environment by conducting regular safety audits and addressing potential hazards promptly.
  • Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.

Complex Backroom Stocking 1 Coach

Walmart 2516
Renton, WA
04.2010 - 10.2021
  • Supervised the work of 50 team members, offering constructive feedback on their work performance.
  • Monitored timelines and flagged potential issues to be addressed.
  • Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
  • Conducted annual performance reviews.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Organized store merchandise racks by size, style and color.
  • Led merchandise selection, pricing, planning and marketing.
  • Completed stock orders and managed inventory levels.
  • Scheduled and led weekly store meetings for all employees.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Inventory Control Specialist Supervisor

Walmart 2516
Renton, WA
02.2001 - 02.2010
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Completed stock orders and managed inventory levels.
  • Ensured that all health and safety guidelines were followed.

Education

High School Diploma -

Tafuna High School
American Samoa

Skills

  • Problem-solving
  • Communication
  • Collaboration
  • Team Leadership
  • Inventory Management
  • Store Opening and Closing Procedures
  • Product and Service Sales
  • Goals and Performance
  • Customer Service
  • Replenishment and Recovery
  • Pricing Strategies
  • Recruiting and Hiring
  • Retail Merchandise Quality Standards
  • Bank and Safe Deposits
  • Financial Operations Management
  • Budgeting and Cost Control
  • Multitasking and Organization
  • Cash Management
  • Verbal and Written Communication
  • Profit and Loss
  • Process Development and Streamlining
  • Management Training

Timeline

Store Lead Manager

Walmart 3218
11.2022 - 01.2024

Overnight Stocking Coach Manager

Walmart 4137
10.2021 - 11.2022

Complex Backroom Stocking 1 Coach

Walmart 2516
04.2010 - 10.2021

Inventory Control Specialist Supervisor

Walmart 2516
02.2001 - 02.2010

High School Diploma -

Tafuna High School

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Fogavai Tualatamalelagi