Chaylynn Gibson
Mustang
Summary
Dynamic Digital Personal Shopper at Walmart with a proven track record of enhancing customer satisfaction through exceptional service and attention to detail. Skilled in online ordering and decision-making, I consistently met quality goals while mentoring peers and improving team performance in a fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Digital Personal Shopper
WALMART, Walmart
08.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Recommended alternative products or options when specific items were out of stock or unavailable.
- Enhanced clients' online shopping experience by recommending reputable websites and verifying authenticity of luxury goods.
- Contributed to team objectives in fast-paced environment.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Education
No Degree - Diversified Studies
Oklahoma City Community College
Oklahoma City, OK05-2026
High School Diploma -
Mustang High School
Mustang, OK05-2024
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Client engagement
- Upbeat and outgoing attitude
- Product knowledge
- Strong interpersonal skills
Certification
- CPSP - Certified Professional Sales Person
Languages
English
Native or Bilingual
Timeline
Digital Personal Shopper
WALMART, Walmart
08.2022 - Current
No Degree - Diversified Studies
Oklahoma City Community College
High School Diploma -
Mustang High School
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