Sofya Mann
Wareham
Summary
MBA graduate with a concentration in Human Resource Management who is passionate about helping people and organizations thrive. I bring experience in compliance, documentation, benefits coordination, conducting client interviews, onboarding support, and staff training. With strong skills in organization, communication, time management, and collaboration. I’m excited to kickstart my career in Human Resources, where I can use my background and HR knowledge to support employees, assist in HR processes, and contribute to a positive workplace culture.
Overview
6
6
years of professional experience
Work History
Case Coordinator – Geriatric Support Services Coordinator
Elder Services of Cape Cod and the Islands (ESCCI)
07.2024 - Current
- Manage a high-volume caseload of over 200+ clients in a fast-paced, deadline-driven environment.
- Develop and implement individualized service plans based on client needs, program criteria, and funding availability.
- Conduct intake interviews, assessments, and reassessments.
- Ensure accurate documentation and compliance with federal and state guidelines.
- Maintain detailed electronic records using SAMS and other health data platforms; ensure timely updates and data integrity.
- Collaborate with healthcare providers, housing authorities, and social services to coordinate and monitor service delivery.
- Guide clients through applications for benefits such as MassHealth, SNAP, and housing assistance.
- Train and support new staff and interns on systems, documentation practices, and agency protocols.
Community Transition Liaison Program Case Assistant
- Supported transitions from long-term care facilities to community living by coordinating services and verifying eligibility.
- Completed detailed assessments and documentation in compliance with the Executive Office of Aging & Independence standards.
- Processed applications for public benefits and supportive housing in collaboration with local and state agencies.
- Maintained accurate case files and records in cloud-based databases; tracked timelines, deliverables, and follow-ups.
- Provided administrative and program support to senior staff and participated in multi-agency coordination meetings.
Customer Service Representative
01.2021 - 08.2021
- Handled high-volume communications and documentation, resolved inquiries accurately.
Sales / Project Manager
IT (“Komplectsoft-1C”)
09.2019 - 12.2020
- Led planning, data analysis, client consultation, and operations management.
Education
Master of Business Administration (MBA) - Human Resources Management
Fitchburg State University
Fitchburg, MA05-2024
Bachelor’s Degree - Management, Minor in Public Administration
Presidential Academy of Public Administration
Skills
- HRIS & Electronic Records (SAMS, CaseTrakker, Altruista)
- Onboarding & Staff Training
- Benefits Coordination & Eligibility Support
- Administrative Operations & Client File Management
- Microsoft Office Suite / Google Workspace
- Bilingual: English / Russian
- Strong Written & Verbal Communication
- Time Management
Timeline
Case Coordinator – Geriatric Support Services Coordinator
Elder Services of Cape Cod and the Islands (ESCCI)
07.2024 - Current
Customer Service Representative
01.2021 - 08.2021
Sales / Project Manager
IT (“Komplectsoft-1C”)
09.2019 - 12.2020
Community Transition Liaison Program Case Assistant
Master of Business Administration (MBA) - Human Resources Management
Fitchburg State University
Bachelor’s Degree - Management, Minor in Public Administration
Presidential Academy of Public Administration
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