SOGAND SHAHBAZI
San Diego,CA
Summary
Experienced Shift Leader with 3+ years in customer service and retail management. Proven record of increasing productivity and providing excellent customer service.
Overview
3
3
years of professional experience
Work History
Retail Shift Leader
Nordstrom
Riverside, CA
01.2024 - Current
- Supervised frontline operations by assigning tasks to employees and ensuring customer satisfaction during the shift
- Lead a team of 15 employees, providing guidance and training to ensure all tasks were completed in a timely manner
- Assisted customers with inquiries, provided excellent customer service and resolving complains
- Trained new employees on work policies, safety regulations, and job duties
- Monitored and managed cash drops and balancing registers during opening and closing shifts
Hospitality Leader
Urban Plates
San Diego, CA
03.2023 - 01.2024
- Actively engaged with customers, addressing concerns promptly, ensuring table management, and creating a welcoming atmosphere to foster loyalty
- Managed and motivated a team of servers, bussers, and hosts, assigning tasks, providing feedback, and coaching staff on proper service techniques
- Monitored service flow, managed peak dining periods, and ensured smooth transitions between shifts, optimizing staff productivity
- Maintained high standard of food presentation, cleanliness, and adherence to company policies regarding food handling and safety
- Oversaw opening and closing procedures, including cash handling, inventory checks, and reporting on daily sales and labor costs
Retail Associate
Ralphs Grocery
San Diego, CA
02.2022 - 02.2023
- Welcomed customers with a friendly demeanor, offering product information, and assisting them in finding items
- Operated the point-of-sales(POS) system, processing payments, handling returns, and managing customer transactions efficiently and accurately
- Maintained a clean, organized, and visually appealing sales floor, including restocking shelves, arranging displays, and ensuring product areas meet merchandising standards
- Understood a promoted sales, promotion, and loyalty program to enhance the customer experience and drive sales
- Collaborated with fellow team members to achieve sales targets, meet store goals, and contribute to a positive team environment
Education
Bachelor of Administration - Banking And Finance
University of California, Riverside
Riverside, CA12.2024
Skills
- Collaboration
- Problem-solving
- Critical Thinking
- Customer Service
- Detail-Oriented
- Sales
- Multi-tasking
- Customer relations
- Sales forecasting
- Customer engagement
- Team building
- Sales expertise
- Skill development
Timeline
Retail Shift Leader
Nordstrom
01.2024 - Current
Hospitality Leader
Urban Plates
03.2023 - 01.2024
Retail Associate
Ralphs Grocery
02.2022 - 02.2023
Bachelor of Administration - Banking And Finance
University of California, Riverside
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