Erica Daniel
Heflin
Summary
Professional retail leader with proven success at Cracker Barrel Old Country Store, enhancing guest engagement and driving sales through effective shift management, merchandising, and team motivation. Skilled in store operations and task delegation, I foster a collaborative environment that boosts performance achieving significant improvements in service delivery and operational efficiency.
Overview
12
12
years of professional experience
Work History
Retail Shift Leader
Cracker Barrell Old Country Store
02.2019 - Current
- Provided expert guidance in operational organization, process execution and floor efficiency.
- Handled product zoning, organization, and stocking with detail and customer awareness.
- Expedited guest-first fundamentals.
- Set clear goals for team members and assured accountability with positive reinforcement to change behaviors.
- Increased sales with effective merchandise displays, promotions, and upselling techniques.
Manager
Daniel Memorial
01.2016 - 01.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Deputy Clerk of the Court
Haralson County Superior Clerk
03.2013 - 05.2016
- Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
- Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
- Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
- Streamlined record-keeping systems by digitizing physical files into an organized online database accessible by authorized personnel only.
Education
Certificate - Court Reporting
Gadsden State Community College
Gadsden, AL05-2019
Skills
- Customer engagement
- Store operations
- Customer relations
- Team building
- Task delegation
- Employee motivation
- Sales floor supervision
- Customer service
- Teamwork and collaboration
Timeline
Retail Shift Leader
Cracker Barrell Old Country Store
02.2019 - Current
Manager
Daniel Memorial
01.2016 - 01.2019
Deputy Clerk of the Court
Haralson County Superior Clerk
03.2013 - 05.2016
Certificate - Court Reporting
Gadsden State Community College
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