- Passion for helping children feel comfortable, supported, and cared for, which aligns with my goal of becoming a nurse
- Baking
- Fundraising Events
- Team Sports
- Crafting and DIY Projects
- Volunteering
Laiah Dillard
Chino,California
Summary
I am a dedicated and detail-oriented professional with hands-on experience in food service, retail operations, and college administration. I have developed strong communication, organization, and customer service skills through my roles as a team member, a student administrative assistant at Mt. San Antonio College, and a shift lead at Pressed Juicery, where I manage sales and support daily store operations. Alongside my work experience, I am currently trying to pursue a nursing degree, reflecting my commitment to helping others and growing in the healthcare field.
Overview
5
5
years of professional experience
Work History
Retail Shift Leader
Pressed Juicery, Retail Shift Lead
Chino Hills, CA
01.2026 - Current
- Led daily operations ensuring high-quality customer service and product presentation.
- Trained and mentored team members on operational procedures and product knowledge.
- Managed inventory levels, reducing waste through effective stock control practices.
- Implemented sales strategies that enhanced store performance and customer satisfaction.
- Maintained compliance with health and safety regulations to ensure a safe environment for staff and customers.
- Organized and understood goals, sales and requirements of site floor.
Student Administrative Assistant
Mt. San Antonio College
Walnut, CA
07.2024 - 09.2025
- Assisted in managing student records and ensuring data integrity within administrative systems.
- Coordinated scheduling for department meetings and events, optimizing resource allocation.
- Trained new administrative staff on office protocols and system usage to ensure consistency.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Handled customer inquiries with professionalism, resolving issues to improve client satisfaction.
Team Associate
Wholly Mother Vegan
Los Angeles, CA
01.2021 - 03.2023
- Assisted in daily operations, ensuring efficient workflow and adherence to quality standards.
- Collaborated with team members to maintain inventory levels and optimize supply chain processes.
- Implemented product display strategies to enhance customer engagement and drive sales.
- Trained new associates on operational procedures and best practices for product handling.
Education
Associate of Arts - Natural Sciences
Mt. San Antonio College
Walnut, CA07-2025
Skills
- Customer engagement
- Store operations
- Customer relations
- Team building
- Task delegation
- Scheduling coordination
- Promotional planning
- POS system operation
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Time management
Interests
Timeline
Retail Shift Leader
Pressed Juicery, Retail Shift Lead
01.2026 - Current
Student Administrative Assistant
Mt. San Antonio College
07.2024 - 09.2025
Team Associate
Wholly Mother Vegan
01.2021 - 03.2023
Associate of Arts - Natural Sciences
Mt. San Antonio College