Sohail samuel
Willow Grove,PA
Summary
At Best Transit, I spearheaded the implementation of real-time monitoring systems, enhancing fleet efficiency by 25%. My leadership in developing training programs significantly elevated dispatcher proficiency. Renowned for exceptional customer service and transportation coordination, my expertise in route planning and positive communication fosters continuous improvement and team development.
Overview
5
5
years of professional experience
Work History
Dispatch Supervisor
Best Transit
09.2019 - Current
- Implemented real-time monitoring systems to track fleet movements, enabling proactive response to potential issues.
- Developed comprehensive training programs to ensure dispatcher proficiency in handling complex situations.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional development within the company.
- Conducted regular meetings with staff members to review progress towards KPI targets, identify areas for improvement, and discuss best practices.
- Responded to high volume of phone and email requests to provide logistics information.
- Developed and implemented process enhancements to drive continuous program improvement.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Utilized customer feedback to improve customer service.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Education
Associate of Applied Science -
High School
PakistanSkills
- Transportation coordination
- Tracking of man hours
- Attendance documentation
- Employee training
- Mentoring and training
- Route planning
- Coaching and onboarding
- Positive communication skills
- Proficiency in [software]
- Incident reporting
- Records maintenance
- Dispatcher monitoring
- Dispatch coordination
- Customer service
- Customer relations
- Paperwork processing
- Dispatch recordkeeping
- Service vehicle dispatch
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Licensed Real Estate Sales person
Buying and Selling of residential and commercial properties.
Marketing For Sale Properties,
Helping Buyers in search of House.
Helping Buyers get a finance for their house.
Languages
English
Full Professional
Timeline
Dispatch Supervisor
Best Transit
09.2019 - Current
Associate of Applied Science -
High School
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