Sohil Rahman
Houston,TX
Summary
Dynamic Electronics Sales Associate with a proven track record at Walmart, excelling in upselling strategies and customer engagement. Recognized for enhancing customer satisfaction through expert product recommendations and strong communication skills. Committed to continuous improvement and team empowerment, fostering a collaborative environment that drives performance and service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Electronics Sales Associate
Walmart
5405 South Rice Avenue Houston, TX
01.2025 - Current
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
- Participated in ongoing training opportunities to enhance product knowledge and refine selling techniques for continued professional growth within the role of Electronics Sales Associate.
- Processed transactions efficiently at the point of sale, ensuring accuracy in handling cash and credit payments along with issuing receipts or refunds when necessary.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Automotive Technician
Walmart
Missoula, MT
01.2024 - 12.2024
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Explained estimates and determined repair timelines to manage customer expectations.
- Repaired and replaced worn and damaged components.
- Increased workshop efficiency with organization of tools and equipment.
Online Pickup and Delivery Team Leader
Walmart
Missoula, MT
03.2022 - 12.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Education
High School Diploma -
Kardan
Afghanistan09-2017
Skills
- Promotional planning
- Upselling strategies
- Sales techniques mastery
- Sales strategy
- Electronics brands
- Display maintenance
- Customer service
- Customer consultation
- Product knowledge expertise
- Product demonstration
- Product promotions
- Product security
- Television setup
- Positive customer engagement
- Friendly and helpful
- Replacing parts
- Problem-solving
- Brake systems understanding
- Time management
- Inspecting vehicles
- Attention to detail
- Tire services
- Strong work ethic
- Battery services
- Changing tires
- Maintenance scheduling
- Safety awareness
- Rust removal
- Changing oil
- Valid Driver's license
Certification
CDL Certification License: King CDL Academy Houston, TX
Languages
Persian
Native or Bilingual
Timeline
Electronics Sales Associate
Walmart
01.2025 - Current
Automotive Technician
Walmart
01.2024 - 12.2024
Online Pickup and Delivery Team Leader
Walmart
03.2022 - 12.2023
High School Diploma -
Kardan