Soila Cabrera
McClure,OH
Summary
Versatile and results-driven professional with a proven track record at Marelli North America, enhancing inventory accuracy and waste management. Demonstrates exceptional problem-solving and organization skills, alongside a strong work ethic and attention to detail. Known for exceeding service standards and boosting productivity through effective teamwork and collaboration. Polite and professional, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
Work History
Automotive Technician
Marelli North America
10.2023 - Current
- Increased inventory accuracy by conducting regular stock checks and organizing warehouse storage systematically.
- Reduced waste materials by adhering to recycling protocols and properly disposing of non-recyclable items.
- Delivered high-quality results that met or exceeded expectations by paying close attention to detail and following established procedures.
- Optimized productivity through effective time management, prioritizing tasks based on urgency and importance.
General Laborer
Campbell Soup Company
04.2022 - 09.2023
- Assisted team members with tasks that require group effort.
- Managed safe and efficient use of tools and equipment on construction sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in the successful completion of various construction projects through diligent labor and attention to detail.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Increased productivity with effective communication and collaboration among team members.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
Call Center Representative
Advanced Call Center Technologies LLC
08.2020 - 04.2022
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Education
High School Diploma -
La Feria High School
La Feria, TX06-2020
Skills
- Strong Work Ethic
- Problem-Solving
- Organization
- Hand-tool proficiency
- Machine Operation
- Packaging and Labeling
- Assembly line experience
- Power Tool Usage
- Willing to Learn
- Teamwork and Collaboration
- Time Management
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Automotive Technician
Marelli North America
10.2023 - Current
General Laborer
Campbell Soup Company
04.2022 - 09.2023
Call Center Representative
Advanced Call Center Technologies LLC
08.2020 - 04.2022
High School Diploma -
La Feria High School
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