SoJourner Gregory
Winder,Georgia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast- paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Order Specialist
Old Navy
Remote
11.2023 - Current
- Provided exceptional customer service, resolving issues promptly and professionally.
- Exceeded performance targets consistently through dedication to quality service and attention to detail.
- Improved order tracking systems, resulting in increased transparency for both customers and internal teams.
- Provided support during peak periods, ensuring all customer orders were processed accurately and on-time despite increased workload demands.
Claims Specialist
Adecco
Remote
01.2021 - 02.2023
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Followed up with customers on unresolved issues.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
Call Center Customer Service Representative
Synovus Bank
04.2017 - 12.2020
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Opened, closed and updated accounts for customers.
- Upheld stringent bank standards for loans, money handling and legal considerations.
LEAD TELLER
Wells Fargo
03.2014 - 03.2017
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Order supply of cash to meet daily needs
- Prepare and verify cashier's checks.
Education
Associate Of Applied Science -
Herzing University
Dearborn, MI05.2026
Cedar Shoals High School
Athens, GA2010
Skills
- Credit card payment processing
- Inbound and Outbound Calling
- Microsoft Office expertise
- Office equipment proficiency
- Call Center Operations
- High-energy attitude
- Problem-solving abilities
Timeline
Customer Order Specialist
Old Navy
11.2023 - Current
Claims Specialist
Adecco
01.2021 - 02.2023
Call Center Customer Service Representative
Synovus Bank
04.2017 - 12.2020
LEAD TELLER
Wells Fargo
03.2014 - 03.2017
Associate Of Applied Science -
Herzing University
Cedar Shoals High School