Sokhna Diagne
Albany
Summary
Dedicated server with expertise in order processing, cash handling, and menu upselling. Proven ability to enhance customer satisfaction through effective communication and coordination with kitchen staff.
Overview
2
2
years of professional experience
Work History
The Scene server/Table Busser
Kevin
Albany
04.2025 - Current
- Provided excellent customer service to enhance dining experience.
- Assisted in taking and processing customer orders efficiently.
- Maintained cleanliness and organization of dining area and tables.
- Coordinated with kitchen staff to ensure timely food delivery.
- Handled cash transactions and processed payments accurately.
- Upsold menu items to increase overall sales during shifts.
- Responded promptly to customer inquiries and special requests.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Set up tables in between patrons to reduce wait times.
Scarlet Knife Hostees
Paul
Latham
06.2023 - 12.2024
- Greeted and seated guests promptly and courteously.
- Managed reservation system to optimize seating arrangements.
- Assisted in coordinating front-of-house operations during peak hours.
- Communicated effectively with kitchen staff to ensure timely service.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
High School Diploma -
Albany Academy
Albany, NY06-2025
Skills
- Order processing
- Cash handling
- Menu upselling
- Food safety
- Reservation management
- Customer relationship management
Languages
wolof
Professional
French
Limited
Accomplishments
Academic achievements:
Alumnae award
President of French Honors Society
And raised $563 for Drs w/o borders
Key club certificate-20 volunteering hours
2024-2025 school vice president
Alumnae award
President of French Honors Society
And raised $563 for Drs w/o borders
Key club certificate-20 volunteering hours
2024-2025 school vice president
Timeline
The Scene server/Table Busser
Kevin
04.2025 - Current
Scarlet Knife Hostees
Paul
06.2023 - 12.2024
High School Diploma -
Albany Academy