Sokona Sy
LOS ANGELES,California
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
La Banque Postale
Paris, France
05.2020 - 12.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Assistant Manager
Quick Fast Food
Paris, France
02.2018 - 04.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Advertising Intern
Mcnnn Communication Agency
Paris, MI
10.2017 - 01.2018
- Conducted consumer surveys and analyzed purchasing trends.
- Maintained status reports for client projects.
- Generated on-air promotional scripts to promote client marketing and advertising initiatives.
- Prepared and delivered sales presentations to businesses to sell new advertising programs.
Education
Bachelor of Arts - Communications
International Institute of Commerce of Paris
Paris, France 10.2016 - 05.2020
Skills
Stock management
undefinedTimeline
Customer Service Representative
La Banque Postale
05.2020 - 12.2022
Assistant Manager
Quick Fast Food
02.2018 - 04.2020
Advertising Intern
Mcnnn Communication Agency
10.2017 - 01.2018
Bachelor of Arts - Communications
International Institute of Commerce of Paris
10.2016 - 05.2020
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