Solana Mummert
Ephrata,PA
Summary
Proven in enhancing customer satisfaction and streamlining service operations, my tenure at Fairmount Homes Retirement Community honed my expertise in food safety and guest service. Leveraging strong decision-making and empathy, I significantly contributed to a positive dining experience, embodying a commitment to cleanliness and efficient teamwork. Diligent and dependable Server with exceptional customer service skills and polite, professional demeanor. Works effectively within teams to provide excellent food service. Strong menu memorization and dedication to health and food safety regulations compliance.
Overview
8
8
years of professional experience
Work History
Dining Server
Fairmount Homes Retirement Community
07.2020 - Current
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Collaborated with kitchen staff for accurate order preparation and timely delivery to guests.
Team Member
Sheetz
07.2018 - 08.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Waitress
Rancks Family Restaurant
10.2016 - 05.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
Education
No Degree - Cinema, Television And Media Production
Kutztown University of Pennsylvania
Kutztown, PAHigh School Diploma -
Garden Spot Senior High School
New Holland, PA06.2018
Skills
- Patience and Empathy
- Cleanliness and hygiene
- Memory retention
- Professional Appearance
- Order Preparation
- Allergy awareness
- Guest service
- Stress Tolerance
- Interactive communication skills
- Table setup
- Table clearing
- Food safety understanding
- Warm and Friendly
- Cleaning and sanitizing
Writing
I have been interested in writing from a young age. I was involved in Writing Clubs all throughout high school. I took a special interest in storytelling, drawing inspiration from the countless novels I have read over the years. I have spent a lot of time on small projects of my own, short stories and film scripts alike. As well as, a few larger projects that I have spent time researching and planning.
Timeline
Dining Server
Fairmount Homes Retirement Community
07.2020 - Current
Team Member
Sheetz
07.2018 - 08.2019
Waitress
Rancks Family Restaurant
10.2016 - 05.2018
No Degree - Cinema, Television And Media Production
Kutztown University of Pennsylvania
High School Diploma -
Garden Spot Senior High School
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