Solana Siba
Killeen,TX
Summary
Friendly and enthusiastic hard worker with a few years of specialization in packing and handling food. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Authorized to work in the US for any employer.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Austin Energy
Austin, TX
03.2023 - 08.2025
- Collaborated with team members to streamline communication processes, improving response times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
Agent Representative
All Web Leads, Inc.
Austin, TX
04.2021 - 07.2021
- Led customer interactions to resolve inquiries and enhance satisfaction.
- Mentored junior agents on best practices in customer service and problem resolution techniques.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
Amazon Warehouse Associate
Amazon.com
Kent, WA
04.2020 - 06.2020
- Managed inbound and outbound shipments, ensuring accuracy of order processing.
- Collaborated with team members to maintain a clean and organized work environment.
- Conducted quality checks on products to uphold company standards and minimize returns.
- Monitored inventory levels using warehouse management systems to support restocking efforts.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Completed regular cycle counts to maintain accurate inventory records.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
Packer/Shipper
Ajinomoto Windsor
Lampasas, TX
10.2017 - 01.2019
- Measure, weigh, and count products and materials
- Mark and label containers, container tags, using marketing tools
- Load materials and products into package processing equipment
- Record product, packaging, and order information on specified form
- Picked, packed, and shipped items
- Maintained a safe working environment
Manager
OUR PLACE RESTAURANT
Copperas Cove, TX
05.2016 - 05.2017
- Meeting health and safety regulations
- Monitoring inventory(ordering/delivery)
- Managing employees
- Resolving customer issues
- Motivate staff members
Education
High School Diploma -
Copperas Cove High School
06.2015
Skills
- Packing
- Warehouse Associate
- Restaurant Management (1 year)
- Food Handling
- Food Safety
- Shipping & Receiving
- Food Preparation
- Merchandising
- Restaurant Experience
- Serving Experience
- Food Production
- Food Service
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Customer education
Accomplishments
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative
Austin Energy
03.2023 - 08.2025
Agent Representative
All Web Leads, Inc.
04.2021 - 07.2021
Amazon Warehouse Associate
Amazon.com
04.2020 - 06.2020
Packer/Shipper
Ajinomoto Windsor
10.2017 - 01.2019
Manager
OUR PLACE RESTAURANT
05.2016 - 05.2017
High School Diploma -
Copperas Cove High School