Eturnity Harris
Columbus
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Huntington Bank
09.2021 - 12.2024
- Balance inquiries, take payments, talk about bank accounts, help with bank account, unlock cards, walking customers through how to use mobile app and any digital needs
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
CSR - Customer Service Representative
CheckSmart
01.2021 - 08.2021
- Data Entry for Loans, handling money, cashing checks, answering phones
Customer Service Representative
JCPenney
09.2020 - 01.2021
- During this position I took fraud calls & placed orders!
Packer
Gap Inc.
09.2018 - 06.2020
- Packed orders, Single orders, Line Run & distributing order out to get packed!
Sales Associate
Marshalls
04.2018 - 08.2018
- Worked as a cashier & worked the floors helping customers find items & stocking items
Sales Associate
Payless Shoe Source
04.2017 - 04.2018
- During this position I worked cashier, stocking shoes, provided great customer service & Closing shifts!
Sales Associate
Five Below
11.2016 - 02.2017
- Assuring the best customer service as a cashier & Stocking
Crew Member
Wendy's
04.2016 - 09.2016
- Worked as a cashier, placed orders & front desk orders, cleaning & preparation for the next day also cooked food
Crew Member
Tim Hortons
06.2013 - 03.2016
- During this job I Training new employee's & was the Most reliable employee & Top cashier
Education
High School Diploma -
Fort Hayes Metropolitan High School
Skills
- Typing
- Packing
- Communication Skills
- Cash Handling
- Computer Operation
- Customer Service
- Organizational Skills
- Phone Etiquette
- Sales
- Microsoft Word
- Computer Skills
- Data Entry
- Office experience
- Phone etiquette
- Microsoft Office
- Excellent communication
- Motivated team player
- Able to solve difficult situation
- Friendly
- Energetic work attitude
Areas Of Expertise
Typing Speed: 30 - 35 wpm
Personal Information
Work Permit: Authorized to work in the US for any employer
Summary
Organized and dependable in customer care who identifies customers needs and delivers effective solutions to problems. 5 Years of customer service experience. Focused on high-quality efficiency and accuracy as well as achieving goals to create a great experience.
Timeline
Customer Service Representative
Huntington Bank
09.2021 - 12.2024
CSR - Customer Service Representative
CheckSmart
01.2021 - 08.2021
Customer Service Representative
JCPenney
09.2020 - 01.2021
Packer
Gap Inc.
09.2018 - 06.2020
Sales Associate
Marshalls
04.2018 - 08.2018
Sales Associate
Payless Shoe Source
04.2017 - 04.2018
Sales Associate
Five Below
11.2016 - 02.2017
Crew Member
Wendy's
04.2016 - 09.2016
Crew Member
Tim Hortons
06.2013 - 03.2016
High School Diploma -
Fort Hayes Metropolitan High School
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