Solanch Lorraine Reid Kendall
Miami
Summary
Organized, dependable professional with a strong work ethic and attention to detail, experienced as a scheduler and customer service. Skillful at managing patient appointments and enhancing customer satisfaction through effective communication. Proficient in data entry and committed to delivering exceptional service.
Overview
11
11
years of professional experience
Work History
Scheduler
Oclinicals
07.2022 - Current
- Schedule appointments for patients at the assigned clinic, according to the physician and nurse's preferences and guidelines. Provide friendly, professional, and efficient patient care through incoming and outgoing calls and text messages.
- Assist patients with registration process, which includes completing medical questionnaire, demographic information and providing instructions for procedure
Data Entry Clerk
Financial Warranty
10.2021 - 01.2022
- Managed documents by organizing forms, filing records, preparing correspondence, and creating reports.
- Corrected data entry errors to prevent duplication
Customer Service Representative
Alorica
05.2014 - 05.2021
- Addressed customer complaints with understanding, leading to a satisfactory service.
- Responded to customer requests for products, services, and company information.
Education
Associate Degree - Electronic And Telecommunications
Universidad Metropolitana De Ciencia Y Tecnología
Panama City, Panama 12-2021
Skills
- Proficient in Computer
- Customer service
- Attention to detail
- Data entry
- Strong work ethic
- Punctuality
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Scheduler
Oclinicals
07.2022 - Current
Data Entry Clerk
Financial Warranty
10.2021 - 01.2022
Customer Service Representative
Alorica
05.2014 - 05.2021
Associate Degree - Electronic And Telecommunications
Universidad Metropolitana De Ciencia Y Tecnología
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