Solange Guerrero
San Antonio,TX
Summary
Adept at juggling multiple tasks, I elevated guest satisfaction at Alamo Drafthouse through top-notch service and efficient event coordination. As a Hospital Corpsman in the US Navy, I honed my exceptional communication skills and pharmaceutical accuracy, significantly enhancing pharmacy operations. My professional demeanor and ability to anticipate needs are my hallmarks, making me a valuable asset to any team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Attendant
Alamo Drafthouse
08.2023 - 04.2024
- Maintained inventory of supplies for guest amenities, ensuring a well-stocked supply was always available for immediate use.
- Assisted with event preparation and coordination, ensuring that all logistical aspects were handled efficiently to create memorable experiences for guests.
- Delivered exceptional customer service by anticipating guests'' needs proactively and providing tailored solutions whenever possible.
- Resolved guest complaints in a timely manner, leading to increased guest satisfaction and repeat business.
Hospital Corpsman
US Navy
06.2017 - 07.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
Associates Degree - Nursing
Northeast Lakeview College
San Antonio, TXSkills
- Strong multitasking
- Exceptional communication
- Baggage handling
- Professional Appearance
Certification
Food handlers certification
TABC
Languages
Spanish
Limited Working
Timeline
Guest Attendant
Alamo Drafthouse
08.2023 - 04.2024
Hospital Corpsman
US Navy
06.2017 - 07.2021
Associates Degree - Nursing
Northeast Lakeview College