Solange Louis
Burlington,MA
Summary
Dedicated and commpassionated phlebotomist with a strong background in patient care and team collaboration. Implementing feedback mechanisms to continuously improve processes and elevate patient satisfaction.
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Overview
2
2
years of professional experience
Work History
Phlebotomist
Uptum
02.2025 - Current
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Processed and labeled specimens accurately for laboratory analysis, maintaining strict adherence to protocols.
- Assisted in training new staff on phlebotomy procedures and best practices to enhance team efficiency.
- Monitored inventory of supplies, ensuring availability of necessary materials for seamless operations.
- Conducted quality control checks to maintain compliance with regulatory standards and improve accuracy.
- Collaborated with healthcare teams to streamline workflows and improve service delivery effectiveness.
- Implemented feedback mechanisms to address patient concerns, contributing to continuous improvement efforts.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Reduced patient wait times by implementing effective appointment scheduling system.
- Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
- Adapted to diverse patient needs by employing variety of blood collection techniques.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Reviewed and processed requisitions for laboratory tests.
Sales Associate
Kohls Department Store
10.2024 - 11.2025
- Provided exceptional customer service to enhance shopping experience and foster loyalty.
- Assisted customers with product selection and inquiries, demonstrating product knowledge and effective communication.
- Maintained store presentation standards by organizing merchandise displays and ensuring cleanliness.
- Operated point-of-sale systems for accurate transaction processing and cash handling.
- Collaborated with team members to achieve sales goals through effective merchandising strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Certificate - Phlebotomy
Middlesex Community College
Lowell, MA12-2025
Associate of Science - Cardiac Sonography
Bunker Hill Community College
Charlestown, MA06-2004
Nurse Assistant - Nursing
American Red Cross
Boston, MA09-1997
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- Specimen labeling procedures
- Patient support
- Blood culture collection
- Capillary puncture
- Specimen preparation
- Infection control
- Quality control
- Paperwork processing
- Pediatric phlebotomy
- Patient preparation
- Quality control guidelines
- Sample storage
- Geriatric phlebotomy
- Skin puncture
- Adaptable approach
- Personal protective equipment usage
- Emergency response training
- Blood collection
Timeline
Phlebotomist
Uptum
02.2025 - Current
Sales Associate
Kohls Department Store
10.2024 - 11.2025
Certificate - Phlebotomy
Middlesex Community College
Associate of Science - Cardiac Sonography
Bunker Hill Community College
Nurse Assistant - Nursing
American Red Cross