Solange Sorgho
Trenton,NJ
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Customer Care Representative
Heavenly joy agency
Alexandria, VA
12.2022 - 01.2025
- Provided exceptional support to clients through effective communication channels.
- Resolved customer inquiries using company policies and service guidelines.
- Documented customer interactions in the agency's CRM system for accurate records.
- Handled escalated issues with professionalism and empathy to ensure satisfaction.
- Assisted in developing training materials for ongoing staff development initiatives.
- Answered customer inquiries over the phone and via email.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Customer Service Cashier
Food Lion
Woodbridge, Virginia
05.2019 - 11.2021
- Processed customer transactions efficiently at checkout stations.
- Maintained accurate cash register balances throughout shifts.
- Assisted customers with inquiries and product location.
- Resolved customer complaints promptly and professionally.
- Greeted customers and provided friendly customer service.
Customer Service Manager
McDonald's Restaurant
Woodbridge
02.2018 - 10.2021
- Managed daily operations of customer service team at fast-paced restaurant.
- Trained staff on effective communication and conflict resolution techniques.
- Oversaw customer feedback system to enhance service quality and satisfaction.
- Implemented training programs that improved team efficiency and performance.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Developed strategies to improve service delivery and reduce wait times.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
Potomac Senior High School
Dumfries, VASome College (No Degree) -
NOVA Northern Virginia Community College
WoodbridgeSkills
- Customer relationship management
- CRM documentation
- Escalation handling
- Staff training development
- Active listening
- Customer relations
- Appointment scheduling
- Customer service
- Data entry
- Payment processing
- Email communication
- Feedback collection
Languages
French
Limited
Certification
- Security+
Accomplishments
- Lead care manager
Timeline
Customer Care Representative
Heavenly joy agency
12.2022 - 01.2025
Customer Service Cashier
Food Lion
05.2019 - 11.2021
Customer Service Manager
McDonald's Restaurant
02.2018 - 10.2021
Potomac Senior High School
Some College (No Degree) -
NOVA Northern Virginia Community College