Solangeh Torres

Experienced in customer service, seeking a specialty care position to utilize skills in providing exceptional customer care. Focused on creating positive experiences and building lasting relationships.

• Warehouse and Store Associate, Marshalls (Department Store), Miami, FL, 10/01/16, 10/01/17, Lead, coordinated, and reviewed all incoming inventory, Prepared and organized merchandise in the store, Performed complex inventory counts, Assisted managers and coworkers in identifying damaged incoming merchandise, Assisted in customer care, Acute attention to detail
• Warehouse and Store Associate, Guess (Clothing Company), Miami, FL, 11/01/16, 10/01/17, Responsible for receiving all incoming merchandise, In charge of performing store inventory count, Registered sales and returns of merchandise, Customer Service associate during store hours
• Warehouse Associate (Returns), Amazon.com (Online Store), Miami, FL, 11/01/17, Present, Responsible for processing returns, Applied organizational skills and sharp attention to detail in the creating of returned vouchers, Monitored all incoming merchandise for damaged items, Assisted Managers and coworkers with their day to day operational requirements
• Store Manager, D’Regalos (Retail Store), San Felipe, Venezuela, 09/01/13, 10/01/16, Oversaw the entire store operations, Supervised over 10 employees, In charge of inventory control (Orders and Returns at the wholesale level), Served as primary point of contact and liaison with vendors for orders, specifications and tracking; maintained documentation and performed other related transactions, Managed the performance of clerical functions, including routine correspondence, inventory control, and records files maintenance, Made sure every customer was satisfied and helped