Solanyi M. Polanco
Paterson,NJ
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Focused [Job Title] handling diverse administrative functions. Proven history managing competing priorities in fast-paced and rapidly changing environments.
Overview
4
4
years of professional experience
Work History
Administrative Coordinator
Fundación Dominicana para el Desarrollo Integral
01.2020 - Current
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
Supervisor
Playgrounds Mafete, Republica Dominicana
05.2023 - 10.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Administrative Coordinator
Fundación Iglesia para la Renovación de la Fe Cristiana
01.2022 - 01.2022
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
Spanish Customer Service Representative
Universidad Tecnológica Latinoamericana En Linea
04.2021 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor Political Sciences And Public Administra - Political Science And Government
Universidad Tecnológica Latinoamericana En Linea
MexicoSkills
- Telephone Etiquette
- Correspondence Preparation
- Filing
- Travel Arrangements Coordination
- Office Inventory Management
- Office Administration
- Microsoft Excel
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Supervisor
Playgrounds Mafete, Republica Dominicana
05.2023 - 10.2023
Administrative Coordinator
Fundación Iglesia para la Renovación de la Fe Cristiana
01.2022 - 01.2022
Spanish Customer Service Representative
Universidad Tecnológica Latinoamericana En Linea
04.2021 - 08.2021
Administrative Coordinator
Fundación Dominicana para el Desarrollo Integral
01.2020 - Current
Bachelor Political Sciences And Public Administra - Political Science And Government
Universidad Tecnológica Latinoamericana En Linea
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