Summary
Overview
Work History
Education
Certification
Timeline
Generic

Solar Aina

Houston,Tx

Summary

A seasoned skilled and driven professional with more than 4 years’ experience specifically 3 years dedicated to ServiceNow Administration and Development. Proficient in overseeing the management and upkeep of clients’ ServiceNow environments. Possesses in-depth knowledge and hands -on expertise in implementing top-tier practices for administering ServiceNow environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

ServiceNow Admin/Developer

Global Medical Response
02.2022 - Current
  • Experience with Script -all scripted aspects of the ServiceNow system (Business Rules, Script Includes, UI Actions.) Proven experience in integrating ServiceNow with third -party systems using REST, SOAP, and other integration methods
  • Knowledge of Import Sets, Update Sets, REST/SOAP integrations & knowledge of Inbound /Outbound Email Notifications
  • Create automation Scripts and workflows using Flow Designer to streamline processes and improve operational efficiency
  • Configure /Enhance the ServiceNow platform to meet the identified Business requirements and functional needs
  • Experience in Client Scripts, UI policies, Business Rules, Security Rules and UI Actions, UI pages /Macros
  • Good experience in Agile way of working (Scrum, User Story, Sprint model), Jira & Confluence tools
  • Knowledge of assessing the performance of a ServiceNow environment, diagnosing performance problems and best practices for improving performance
  • Responsible for working on JDBC Extracts, SQL queries, Data sources, external connectivity using SN data source, Web services, Email integrations, LDAP, etc
  • Responsible for designing catalogue items which includes catalog items integration using SOAP Web services, Restful API
  • In-depth knowledge of the technical implementation of change management, Incident management, Problem Management, Service Catalogue, Configuration Management, Reporting, Discovery, and Integrations
  • Built ServiceNow forms from scratch along with advance customizations at the level of UI macros/UI pages as per the complex requirements.

ServiceNow Administrator

Global Medical Response
01.2021 - 01.2022
  • Created the UI pages to use them in catalogue items, implemented using UI scripts
  • Experience in ITIL, ITSM V3 processes, Web services, Business Rules, Client Scripts, Web Protocols, and Service catalogue in ServiceNow
  • Proven experience on Incident, Problem, Change, Service Catalogue requests, Reports, and Web Service Integration alongside with MID Server
  • Develop, maintain, and publish documentation regarding use of ServiceNow enhancements
  • Apply knowledge of technical components such as LDAP, SSL and cloud -based technology
  • Co-ordinate with business owners for medication and changes in ServiceNow and Perform QA and UAT testing
  • Responsible for using UI to administer Tables, Fields and Relationships
  • Updates & maintains a comprehensive testing protocol for ServiceNow Instance with the purpose of certifying all applications for use after the upgrade is completed
  • Responsible for using UI to administer Tables, Fields and Relationships and configuration items to CMDB.

Business Analyst

Wipro
08.2019 - 12.2020
  • Document Requirements, Test plan, Test Cases, Defects and Change control in quality center
  • Requirement management plan (RMP) development on confluence for documentation of functional and non-functional requirements for software applications
  • Conduct Joint Application Design (JAD) sessions for communication with all project Sponsors and Stakeholders
  • Requirements articulation to development teams inform of user stories and acceptance criteria
  • Problem identification and inefficiencies through gap analysis and outline solutions through problem solving skills
  • Monitor projects through SDLC process using the Agile /Scrum methodology
  • Prioritize product backlog, planning releases, sprints and driving requirements /user stories
  • Demonstrate the ability to build trust and cohesion with the development team
  • Serve as SME for software change request process (SCR) to effectively manage change request for various applications.

Education

Master’s in business administration -

Ladoke Akintola University of Technology

B.Sc. Economics -

University of Ado

Certification

  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Certified Scrum Master (CSM)
  • Certified Scrum Product Owner (CSPO)

Timeline

ServiceNow Admin/Developer

Global Medical Response
02.2022 - Current

ServiceNow Administrator

Global Medical Response
01.2021 - 01.2022

Business Analyst

Wipro
08.2019 - 12.2020

Master’s in business administration -

Ladoke Akintola University of Technology

B.Sc. Economics -

University of Ado

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Solar Aina