Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sulaiman Balogun

Columbia,SC

Summary

8 years of professional IT experience and 6 years of professional IT experience and 6 years of experience in ServiceNow platform as both Developer and Administrator. Experience in designing and implementing Incident Management, Problem Management, Change Management, Asset Management and Service Catalog. ServiceNow scripting experience using JavaScript, XML, CSS, HTML and Web services. Capable of troubleshooting bugs, fixing defects, and supporting users of applications developed by the enterprise application development team. Builds and maintains positive relationships with stakeholders. Strong work ethic, effective with multitasking and possesses the talent and adaptability to quickly master job tasks.

Overview

8
8
years of professional experience

Work History

SERVICENOW ADMIN/DEVELOPER

South Carolina Department Of Administration
09.2018 - Current
  • Creating new workflows, tasks, and business requirements for developing features and engineering the ServiceNow Catalog item table
  • Developed system integrations and process automation, fully utilizing the platform's workflow capabilities
  • Collaborated with business units, systems, and technology partners in business analysis meetings to gather business and systems requirements
  • Proficient knowledge of the technical implementation of Incident Management, Service Catalog, Change
  • Management, Problem Management, Configuration Management, Reporting, Discovery, and Integrations
  • Performed user administration (groups and roles), including integration with Active Directory using LDAP and SSO
  • Performed day-to-day administration of the Service-Now tool
  • Maintained business services and configuration item relationships in the Service-Now tool
  • Utilized an Agile/Scrum methodology to coordinate development work and facilitate and support the rollout of new applications and enhancements in ServiceNow
  • Coordinated the procedures for knowledge management that ensured proper training and change notifications for all end users on the platform, portal, and service catalog items
  • Prepared and deployed releases into the ServiceNow environments using an update set tracker and change management process
  • Development of performance analytics dashboards and homepages to provide actionable intelligence for senior-level management
  • Provided user training, support, advice, and feedback.
  • Developed and implemented personalized client solutions using programming language expertise.
  • Wrote code for database applications.

SERVICENOW ADMINISTRATOR/DEVELOPER

Clemson University
09.2015 - 08.2018
  • Develop and enhance the OOB ServiceNow feature, primarily the ITSM Module and some experience in CSM
  • Participated in upgrades of ServiceNow releases from Orlando to Paris, Paris to Quebec, Quebec to Rome, and Rome to San Diego
  • Perform code review of peer development changes to ensure compliance with ServiceNow Development Standards
  • Assisted in building and maintaining internal technical documentation, manuals, policies, and processes
  • Deployed and maintained proprietary software to the infrastructure and worked with development to support end users
  • Configure and maintain SLA, catalog items, and their associated workflows:
  • Configure and improve core platform capabilities by ITIL best practices
  • Orchestrate ServiceNow interaction with external applications, including outbound REST, Inbound REST, and integrations using ServiceNow Integration Hub
  • Responsible for system clone downs from Production to Non Production Instances
  • Plan and coordinate all phases of test and test acceptance; designing and overseeing develop of test related work products and leading test remediation cycle.

Education

Master of Science - Economics

West Virginia University
Morgantown, WV

Skills

  • IT Service Management
  • DevOps Proficiency
  • ServiceNow Administrator and Developer
  • Proficiency in Project Management tools
  • End-User Training
  • JavaScript, XML, CSS, HTML and Web services
  • Software Development Life Cycle (SDLC)
  • Ability to organize and prioritize workload
  • Respond well under pressure
  • Ability to work with little supervision and
  • High level of concentration
  • Performance Improvement
  • Effective Communication

Certification

Certified Systems Administrator (CSA)
Certified Application Developer (CAD)
Project Management Professional
Certified Scrum Master

Timeline

SERVICENOW ADMIN/DEVELOPER

South Carolina Department Of Administration
09.2018 - Current

SERVICENOW ADMINISTRATOR/DEVELOPER

Clemson University
09.2015 - 08.2018

Master of Science - Economics

West Virginia University

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Sulaiman Balogun