SOLEDAD CORTES CRISTOBAL
Bridgeport,US
Summary
Experienced server with 13 years in the hospitality industry, excelling in customer service, staff management, and financial accuracy. Skilled in creating a welcoming dining environment and enhancing team collaboration, consistently achieving top sales through innovative menu recommendations. Passionate about leveraging extensive expertise to drive customer satisfaction and operational excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Bodega Taco Bar
Fairfield, CT
03.2025 - Current
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees on restaurant procedures and plating techniques.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided exceptional service to high volume of daily customers.
SERVER
Terrian Cafe
Westport, US
07.2021 - 03.2025
- Guide staff to enhance service quality, boosting customer satisfaction and loyalty.
- Resolve customer issues promptly, ensuring a positive dining experience and repeat visits.
- Maintain precise sales records, supporting accurate financial reporting.
- Master seasonal menus and suggest wine pairings, achieving top sales among peers.
- Foster teamwork, enhancing collaboration and creating a cohesive service environment.
- Adapted to fast-paced environments, demonstrating resilience and a commitment to continuous learning.
- Trained in, bartender, host, management, and server position.
RESTAURANT ASSISTANTS MANAGER
The Stand Vegan Cafe
Fairfield, US
03.2015 - 07.2021
- Trained staff in customer service and safety, enhancing team efficiency and client satisfaction.
- Managed inventory, ensuring optimal stock levels and reducing waste.
- Processed transactions and reports, maintaining financial accuracy and accountability.
- Educated clients on menu options, tailoring recommendations to enhance dining experiences.
- Led new hire training, fostering a knowledgeable and cohesive team environment.
CATECHISM INSTRUCTOR
Saint George Roman Catholic Church
Bridgeport, US
09.2014 - 10.2019
- Instructed religious education to 15+ students, fostering understanding and engagement.
- Created and implemented lesson plans, ensuring comprehensive learning experiences.
- Managed documentation with accuracy, resolving discrepancies promptly.
- Utilized Microsoft Word for effective communication and documentation.
- Identified and solved classroom challenges, enhancing educational outcomes.
CASHIER
Sunny Daes Ice Cream
Fairfield, US
10.2018 - 03.2019
- Managed cash transactions and prepared daily financial reports.
- Enhanced customer satisfaction by offering tailored product recommendations.
DELI WORKER
Village Bagels
Fairfield, US
02.2012 - 02.2015
- Maintained inventory and ensured compliance with health and safety standards.
- Crafted and decorated frozen cakes to meet customer preferences.
- Resolved customer inquiries and addressed concerns effectively.
- Managed cash transactions and financial reporting, ensuring accuracy and efficiency.
- Enhanced customer satisfaction by advising on menu selections tailored to preferences.
- Oversaw opening and closing procedures, ensuring operational readiness.
- Applied food safety and allergen protocols to maintain compliance.
- Sustained a clean work environment, promoting safety and productivity.
Education
MANAGEMENT CERTIFICATION -
SAFESERVE
A.A - GENERAL STUDIES
Housatonic Community College
Bridgeport, CTSkills
- Customer Service
- Staff Management
- Inventory Control
- Food Safety
- Budgeting
- Microsoft Office
- Social Media
- POS operation - Toast, Square
Certification
- MANAGEMENT CERTIFICATION, Present
- SAFESERVE, Present
Languages
- English, Native
- Spanish, Native
Timeline
Server
Bodega Taco Bar
03.2025 - Current
SERVER
Terrian Cafe
07.2021 - 03.2025
CASHIER
Sunny Daes Ice Cream
10.2018 - 03.2019
RESTAURANT ASSISTANTS MANAGER
The Stand Vegan Cafe
03.2015 - 07.2021
CATECHISM INSTRUCTOR
Saint George Roman Catholic Church
09.2014 - 10.2019
DELI WORKER
Village Bagels
02.2012 - 02.2015
MANAGEMENT CERTIFICATION -
SAFESERVE
A.A - GENERAL STUDIES
Housatonic Community College