Olivia Carson
Bridgeport,Texas
Summary
Enthusiastic Carhop skilled in safe food handling and creating exceptional guest experiences. People-oriented and focused worker with knowledge of ordering procedures and customer service. Multitasks to deliver excellent service. Reliable Worker is serving customer needs in fast environments. Pleasantly offers customers assistance to drive service and satisfaction. I am considered hardworking, punctual, and approachable.
Overview
3
3
years of professional experience
Work History
Carhop Server
Sonic DriveIn
Bridgeport, Texas
08.2019 - Current
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Assisted customers in choosing menu items by providing food complementing information.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Memorized orders and maintained 90% accuracy in high-traffic times.
- Answered guest questions and promoted special products.
- Minimized customer wait times by 3 minutes.
- Balanced orders on trays weighing over 20 lbs and delivered them to cars.
- Completed company training program in record time.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Kept track of event finances, initial deposits, due payments and final balances.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
Education
High School Diploma -
05.2021
- Awarded A and B honor roll
Skills
- Service-Oriented
- Workflow Coordination
- Able to Lift 50 Pounds
- Menu Recommendations
- Conflict and Complaint Resolution
- Cleaning and Sanitizing
- Transactions and Cash Handling
- Verbal Communication
- Food Safety Standards
- Special Requests and Substitutions
- Team Player
- Menu Memorization and Presentation
- Warm and Friendly
- High Energy and Stamina
- Cool Under Pressure
- Adaptable and Flexible
- Reliable and Responsible
- Team Leadership
Writing and research
I like to write stuff from poems to stories. I am intrigued by many things, so once I have a topic I enjoy, I research a document about it to learn more.
Timeline
Carhop Server - Sonic DriveIn
08.2019 - Current
Bridgeport High School - High School Diploma,