Summary
Overview
Work History
Education
Skills
Timeline
Generic

Soledad Ortega

Colonia,NJ

Summary

Offering strong interpersonal skills and passion for customer service, ready to learn and grow in remote environment. Brings foundational understanding of customer service principles and natural ability to communicate effectively in both English and Spanish. Ready to use and develop problem-solving and team leadership skills in Healthcare Call Center Representative role.

Overview

4
4
years of professional experience

Work History

Lab Accessioner

Accu Reference Medical Lab
12.2024 - Current
  • Processed and labeled biological specimens for efficient tracking and analysis.
  • Maintained accurate records of sample accessioning to ensure compliance with quality standards.
  • Collaborated with lab technicians to streamline specimen handling procedures.
  • Minimized errors in patient information entry through diligent verification of demographic details against provided requisition forms or electronic orders.
  • Enhanced claim processing efficiency by reviewing and verifying insurance benefits information.

Receptionist

American Town Services
01.2024 - 12.2024
  • Greeted visitors and directed them to appropriate departments, enhancing customer service experience.
  • Managed multi-line phone systems, efficiently handling incoming calls and inquiries.
  • Scheduled appointments and maintained calendars for staff, ensuring optimal time management.
  • Processed incoming and outgoing mail, facilitating smooth communication within the office.

Bartender

Tommys Tavern + Tap
03.2022 - 05.2024
  • Provided exceptional customer service, fostering repeat business and loyalty.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Education

Associate of Applied Science - Mechanical Engineering

Middlesex County College
Edison, NJ
05-2027

Skills

  • Understanding of HIPAA compliance requirements
  • Analytical problem-solving
  • Meticulous attention to detail
  • Quality assurance processes
  • Adept at prioritizing multiple responsibilities
  • Client relations management
  • Proficient in reading and writing Spanish and English

Timeline

Lab Accessioner

Accu Reference Medical Lab
12.2024 - Current

Receptionist

American Town Services
01.2024 - 12.2024

Bartender

Tommys Tavern + Tap
03.2022 - 05.2024

Associate of Applied Science - Mechanical Engineering

Middlesex County College

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