Soledad Valdez
Goodyear,AZ
Summary
At Eve's Place Community Services, I excelled as a Sexual Violence Advocate, leveraging my expertise in crisis support and data entry to enhance client care and operational efficiency. My proactive approach resulted in improved safety plans and resource accessibility, embodying teamwork and community advocacy. Achievements include pioneering safety audits and streamlining case management processes.
Overview
10
10
years of professional experience
Work History
Sexual Violence Advocate
Eve's Place Community Services
Sun City, AZ
02.2019 - Current
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Enhanced client self-sufficiency through comprehensive case management services, including referrals to housing and employment opportunities.
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Conducted regular safety audits of facilities and procedures, maintaining a secure environment for staff and clients alike.
- Maintained detailed case records, contributing to efficient communication among team members and effective coordination of client care.
- Conducted thorough assessments of clients'' needs, identifying barriers to self-sufficiency and strategizing solutions accordingly.
- Served as a liaison between clients and community partners, facilitating connections that advanced recovery goals while addressing systemic barriers faced by survivors of domestic violence.
- Developed and maintained resource directories, ensuring timely access to accurate information on available support services.
- Improved survivor safety by developing personalized safety plans and providing resources for legal assistance.
Data Base Entry
Eve's Place Community Services
Sun City, AZ
10.2018 - 01.2019
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Created and maintained data entry logs to track data entry activities.
Hotline Advocate
Eve's Place Community Services
Sun City, AZ
10.2018 - 01.2019
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Educated clients about available resources, guiding them through the process of accessing support services in their community.
- Supported clients experiencing mental health crises by connecting them with appropriate professionals and resources.
- Improved client satisfaction by providing empathetic and compassionate support during hotline calls.
- Ensured confidentiality of sensitive client information while sharing pertinent details with necessary parties when required.
Domestic Violence Advocate
Eve's Place Community Services
Sun City, AZ
08.2015 - 10.2018
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Enhanced client self-sufficiency through comprehensive case management services, including referrals to housing and employment opportunities.
- Promoted cultural sensitivity within the organization by incorporating diverse perspectives into programming design and implementation efforts.
- Facilitated support groups for survivors, fostering a safe environment for sharing experiences and healing strategies.
- Increased awareness of domestic violence issues by conducting community outreach and educational presentations.
- Strengthened relationships with local law enforcement agencies, ensuring effective collaboration in responding to domestic violence incidents.
- Empowered clients through advocacy efforts, ensuring their voices were heard by medical professionals, law enforcement personnel, and social service providers.
- Collaborated with other professionals to plan and coordinate care for clients.
Skills
- Document filing
- Data entry
- Teamwork orientation
- De-escalation techniques
- Self-care practices
- Client representation
- Boundary setting
- Customer Service-oriented
- Case documentation
- Mental health awareness
- Legal research
- Client confidentiality
- Crisis support
- Certified in CPR/AED
- Case management
- Community advocacy
Languages
Spanish
Full Professional
Timeline
Sexual Violence Advocate
Eve's Place Community Services
02.2019 - Current
Data Base Entry
Eve's Place Community Services
10.2018 - 01.2019
Hotline Advocate
Eve's Place Community Services
10.2018 - 01.2019
Domestic Violence Advocate
Eve's Place Community Services
08.2015 - 10.2018