Sol Villaseñor

Improving access to and coordinating comprehensive healthcare for those in need. Improving client's health and promoting wellness and autonomy through advocacy, communication, education, identification of service resources, and facilitation of services.

• Spanish interpreter, and patient advocate.
• Interacting with the hospitals, clinics, and coalition members to provide full range of health, medical, and human services to project-eligible clients.
• Coordinating patient care management to decrease the inappropriate use of the ER by uninsured and under-insured patients.
• Conduct one-on-one case management services, including screening, assessment, education, case plan development, and follow up services to project-eligible clients.
• Adhere to safety, confidentiality, and date security policies and procedures.
• Direct communication with hospital case managers regarding patient referrals.
• 1st Community Health Worker to collaborate with Salt Lake County Health Department by acting as a liaison for COVID-19 outreach purposes.
• Providing community outreach education about COVID-19 and how to mitigate the spread using Salt Lake County provided materials and promoting Health Access Project services.
• Assessing the needs of community members, providing ongoing services based in need, and completing Social Determinants of Health Survey provided, for every resource referral made.
• Research and understanding new services and programs available for the community due to COVID-19.
• Collaborating with multiple agencies serving community members, and connecting them to needed resources.
• Monitor and provide monthly statistics on numbers of clients, community members served and community health worker outcomes, measures.
• Actively participate in team-building staff meetings, and inter-agency meetings.

Part time job position that required punctuality, organization skills and time management. General responsibilities included undertaking most all tasks related to the children's care.

• Hard working and self-motivated personal assistant to a busy family.
• Helping parents managing the home responsibilities by keeping day-to-day home operations running smoothly. Running errands, and shopping for family personal needs.
• Coordinated activities to foster health and wellness for active household.
• Supervising, caring and attending children while parents where out of town.
• Transporting children to and from school and extra-curricular activities and appointments.
• Tutoring the Children in Spanish.
• Provided Ski Instructing lessons based on my previous experience.
• Being a Jedi.

• Monitoring medications and prescription to treat chronic conditions, keeping track of their medication list, understanding drug interactions, and taking prescribed dosages at the right time.
• Assisting with transfer and mobility.
• Help with housekeeping and daily maintenance of the house.
• Assisting with food preparation and grocery shopping.
• Providing transportation to doctor’s appointments and personal needs.
• Providing companionship to strengthen bond and connection.

This was a part-time seasonal job that required a high level of customer service working with small children/youth and their parents in which has improved my strong team leadership skills, teaching ability and interpersonal communication. Highly motivated with a desire to help others reach a wide range of goals with many different types of individual needs.

• Teaching in-and-out of snow ski sport to individuals with a variety of all ages.
• Making customers feel comfortable and safe, as well as breaking down the information in a manner that they will be able to understand.
• Reviewing/evaluating student’s technical skills performance on-snow and giving them feedback.
• Ability to calm individuals and groups during high stress situations, and help build long lasting confidence in my students and their parents.
• Developing technical knowledge and physical skiing abilities by participating in educational clinics.
• Teaching ability, communication skills, attitude, attendance and punctuality, initiative, guest feedback, student return rate, hours worked, skiing/riding ability and measurable improvement, relations with co workers, other departments and guests.
• Keeping equipment in good working order with frequent inspections and minor repairs.
• Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.

Trained on the job as a dishwasher becoming later a Chef in Japanese cuisine. This job required a high level of Customer Service working in a fast-paced environment.

• Assisting the head Sushi Chef in designing sushi plates, and creating menus.
• Prepping, aligned, and assembling all sushi stations.
• Trained to learn proper Knife skills, and certain procedures.
• Assisting with the preparation of the sauces, sushi rice, & ingredients, food inventory, food deliveries, stocking, kitchen equipment, and related supplies to the Sushi area.
• Collaborating with kitchen staff and servers.
• Attending quarterly staff meetings and keeping customers highly satisfied by providing the best customer service.

Clerical and Administrative job position working at a high volume call center, and the clinic. I was responsible for scheduling appointments at the Planned Parenthood care facilities. Primary Advocate for reception and conference room management.

• Provided strong administrative support to the facilities team by answering incoming calls from our medical/health providers & patients.
• Scheduling appointments and assisting patients over the phone by answering their questions regarding medical and clinical procedures.
• Addressing customer care questions regarding the services Planned Parenthood does or does not provide with very detailed and accurate information about the services offered.
• Making outbound phone calls and confirming appointments.
• Providing confidential test results over the phone to patients and directing those individuals to the correct resources.
• Assisting the clinic staff by acting as a Spanish interpreter.
• Assisting the main RN with patients meetings and legal consent policies regarding abortion procedures.
• Clerical and Administrative duties. Support for the telephone switchboard console and routing of calls to appropriate people or location.
• Trained in HIPAA program

Bilingual Chairside Dental Assistant

• Assisting several dentists by completing general procedures and emergency dental procedures.
• Educating patients on treatment procedures and post-procedure home care.
• Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
• Documenting patient records with procedures performed and added notes taken to charts using dental software.
• Built loyal patient following and retained return patients by providing empathetic and caring service.
• Sanitized/sterilize equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
• Created bitewing, panoramic and periapical X-ray images for dentist to review.
• Acting as a Spanish interpreter.