Valarie Williams
Brandon,FL
Summary
To secure a leadership role where I can leverage my decades of experience, training, and skills to contribute to the profitability, positive reputation, and overall success of the organization. I am dedicated to fostering an environment that aligns with the mission, vision, and values of Metropolitan Ministries, ensuring the organization continues to thrive while providing exceptional service to those it supports. I am also committed to the ongoing development of my knowledge and expertise to effectively support the organization’s guidelines, strategic goals, and operational functionality.
Overview
19
19
years of professional experience
Work History
Community Case Manager
Metropolitan Ministries
01.2024 - Current
- Make ethical decisions by applying the standards of the NASW Code of Ethics
- Become knowledgeable regarding departmental policies and procedures
- Complete all training as assigned by Internship Coordinator, on-site supervisor, and school requirements
- Complete pre-screenings, assessments particular to the program, and potential follow ups for clients being enrolled into the designated program
- Assist with outreach clients as needed with screening for Metropolitan Ministries Programs
- Enter data and maintain case notes into the HMIS and other data bases as required, and ensures data required elements are up to date with real time information from intake clients
- Completes all required Metropolitan Ministries paperwork in a timely manner according to established deadlines
- Attend weekly supervision with site supervisor
- Participate and attend agency meetings as required
- Update Site Supervisor of case load and client assignment needs
- Maintain case notes and histories for all assigned clients
- Keep confidential records according to the Code of Ethics
- Maintain professional boundaries
- Communicate schedule, and keep up to date with recording their hours in the proper database
- Become knowledgeable of community resources and agencies
- Shadowing home visits with case manager in the community to assist in completing assessments, inputting notes, and maintaining files (First Hug)
- Assist in creating monthly budgets with clients to help them achieve their savings goals (Housing)
- Assist in reviewing online courses assigned to clients regarding financial wellness and housing readiness (Housing)
- Strengthened community connections for clients by actively participating in local events, workshops, and networking opportunities.
- Enhanced client satisfaction by providing comprehensive case management services tailored to individual needs.
- Improved client outcomes by developing and implementing personalized care plans in collaboration with healthcare professionals.
- Boosted team productivity through effective communication, collaboration, and ongoing professional development opportunities.
- Served as a reliable source of information for clients, families, and colleagues regarding local community resources, healthcare services, entitlement programs eligibility, and other relevant topics.
Medical Office Coordinator/ Billing Specialist
HCA
09.2021 - 04.2023
- Completed bi-weekly payroll for [10] employees.
Verified accuracy of accounts payable payments, resulting in 95 % reduction in payment errors and check reissues.
Devised appointment guidelines and schedules for 25 treatment appointments each day.Scheduling appointments for patients, nurses, and doctors - Guiding staff and patients through admissions and correct medical administrative protocols
- Checking and verifying information on patient medical records
- Monitoring other staff members' performances
- Maintaining adequate medical supplies for the facility
- Consulting with doctors and nurses about patients' medical records
- Ensuring that forms and documents are correctly filled in
- Handling complaints and queries professionally
- Maintains practice management system by entering accurate data, verifying, and updating insurance, and claims information, handles carrier correspondence, manages EOBs, and keys payments received into the system
- Prepare, review, submit, and follow up with clean claims to various companies/individuals
- Collect, post, and manage patient account payments
- Investigates rejected claims to see why denials were issued and correct claims
- Facilitate swift payment of invoices due to the organization by sending patient invoices, billing reminders, and making collection calls on outstanding balances as directed by supervisor
- Completes Claims Center daily tasks including charge review and claims inspector; creates and maintains custom claim edits and works the client action work list
- Reviews and provides RCM weekly and monthly reports including productivity and financial reports as directed and completes action steps as necessary
- Follows HIPAA guidelines when accessing and sharing patient information
- Maintains patient and business confidentiality
- Provides timely and professional customer service, verify discrepancies by and resolve patient billing issues, answer questions from patients, facility staff, and third-party vendors
- Supports additional coding, billing, and practice management projects as needed
- Completed bi-weekly payroll for [10] employees.
- Verified accuracy of accounts payable payments, resulting in 95 % reduction in payment errors and check reissues.
- Devised appointment guidelines and schedules for minimum of 25 treatment appointments each day.
Medical Assistant/ Customer Service Rep
BayCare Health Systems
02.2018 - 06.2021
- Performed efficient handling of administrative duties (e.g., answering inbound calls, maintaining integrity of patient information, Identified and escalated priority issues
- Multitasked between various systems in high volume call environment
- Processed inbound faxes timely and efficiently
- Helped implement practices and quality control assurance and control program
- Efforts ensured compliance with HIPPA, CLIA, and OSHA regulations
- Improved patient satisfaction and increased monthly overhead as per revenue cycle standards
- Reacted calmly and effectively to emergency situations, while adding the personal care and compassion to put patients at ease
- Acted as Liaison between insurance companies, pharmacies, and patients
- Cooperated with Medicare, Medicaid, and private insurance payors to resolve billing discrepancies
Medical Assistant
Tampa General Hospital
05.2014 - 02.2018
- Demonstrated proficiency in taking patient histories and vital signs, as well as performing venipunctures, injections, diagnostic procedures, and axillary tests
- (e.g., Immunoassays, chemical analysis, EKGs, Phlebotomy, urinalysis, and sigmoidoscopes)
- Ensured the cleanliness and sanitation of all exam rooms and equipment
- Collected patient’s blood samples in a safe and sanitary manner
- Managed inventory and supplies for practice
- Administered injections and performed venipuncture (e.g., vaccine, allergy, narcotic injections)
- Performed chart preparation including pre-procedural payor authorizations and consent forms
- Communicated with pharmacies to submit/refill patient medications
Client Service Specialist
Hillsborough County Public Schools
08.2005 - 05.2014
- Consulted with families to assess needs and coordinated services
- Conducted telephonic and in person interviews
- Maintained confidential case records
- Ensuring clients qualify for assistance and program acceptance
- Collected and verified accurate demographic and financial information
- Communicated with legal service providers, social service agencies and judicial system regarding cases
- Reviewed and recorded progress of clients
- Helped facilitate community outreach initiatives
Education
Bachelor’s Degree - Social Work
Saint Leo University
Saint Leo, FL01.2024
Diploma -
Concorde Career Institute
Tampa, FL01.2014
Diploma -
Hillsborough Adult High School
Tampa, FL01.1997
Skills
- Strong Leadership Skills
- Strong interpersonal skills
- Works under minimal guidance
- Conflict resolution abilities
- Devoted to data integrity
- Collaborative team Player
- Meticulous Attention to detail
- Active listening skills
- Client advocacy
- Ethical practice
- Multicultural sensitivity
- Service planning
- Needs assessment
- Motivational interviewing
- Problem-solving
- Time management
- Analytical thinking
- Staff supervision
- Staff training
- CPT and ICD-10 coding
Order processing
Timeline
Community Case Manager
Metropolitan Ministries
01.2024 - Current
Medical Office Coordinator/ Billing Specialist
HCA
09.2021 - 04.2023
Medical Assistant/ Customer Service Rep
BayCare Health Systems
02.2018 - 06.2021
Medical Assistant
Tampa General Hospital
05.2014 - 02.2018
Client Service Specialist
Hillsborough County Public Schools
08.2005 - 05.2014
Bachelor’s Degree - Social Work
Saint Leo University
Diploma -
Concorde Career Institute
Diploma -
Hillsborough Adult High School
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