Soleil Gallegos
Whittier,CA
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
12
12
years of professional experience
Work History
Specialty Team Leader
Target
03.2023 - Current
- Influenced a team of hourly team members to improve their visual merchandising acumen and skills.
- Led the strategy of visual merchandising and Visual Standards implementation.
- Partnered with store leaders to plan, support and validate the execution of all Visual Merchandising Guides (VMG) sets in the store.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Solved merchandising issues and adjusted sets to create and maintain inspiring presentations.
- Supported team onboarding, continuous learning and helped close knowledge and skill gaps through training, influencing and hands on experiences.
- Organized and set all non-planogram ISM elements throughout the store.
- Collaborated with other departments to develop cohesive strategies for reaching company goals, streamlining communication channels for better decisionmaking.
Retail Store Manager
T-Mobile
01.2015 - 08.2022
- Increased store sales by cross-selling complementary items.
- Prepared and submitted nightly bank deposits.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Created engaging merchandise presentations to motivate impulse purchases.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Built and maintained strong working relationships with team members.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Retail Associate Manager
T-Mobile
01.2014 - 01.2015
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated tasks and communicated expected deadlines to team members, supervising task completion.
- Delegated work to staff, setting priorities and goals.
- Created effective business plans to focus strategic decisions on long-term objectives.
Retail Sales Lead
T-Mobile
01.2013 - 01.2014
- Demonstrated knowledge of audit and compliance standards.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Monitored team sales targets and addressed deficiencies.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Education
Bachelor of Science - Graphic Design
The Art Institute of California
Hollywood, CA06.2012
Associate of Arts - Merchandise Product Development
The Fashion Institute of Design & Merchandising
Los Angeles, CA06.2008
Skills
- Goal Setting
- Reporting and Documentation
- Coaching and Mentoring
- Customer Service Management
- Operations Oversight
- Recruitment and Hiring
- Performance Evaluation and Monitoring
- Sales Leadership
- Retail Operations
- Staff Scheduling
- Corporate Visual Standards
- Visual Merchandising
Timeline
Specialty Team Leader
Target
03.2023 - Current
Retail Store Manager
T-Mobile
01.2015 - 08.2022
Retail Associate Manager
T-Mobile
01.2014 - 01.2015
Retail Sales Lead
T-Mobile
01.2013 - 01.2014
Bachelor of Science - Graphic Design
The Art Institute of California
Associate of Arts - Merchandise Product Development
The Fashion Institute of Design & Merchandising