Soleil McAninch-Magee
LEANDER,Texas
Summary
Completed multiple jobs a day with 100% customer satisfaction. Working long hard days never giving up and always doing my best even when tired. Experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Always helping my fellow coworkers with their questions and explaining how to do things. Customer-focused professional with successful 3-year career in cleaning professionally. Dynamic successful applying hard work a motivation in busy business environment.
Overview
6
6
years of professional experience
Work History
Petting Zoo Operator
Fannie Farm Friends
01.2018 - 03.2020
- Managed payouts or collection of amounts at conclusion of wagers.
- Worked with parents and children handling animals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
To-Go Specialist
Chilis's Bar And Grill
03.2020 - 03.2021
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Professional Cleaner
Self Contractor
02.2021 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Always working with customers to make customers 100% happy with my work.
- Speaking professionally with customers.
- Handled equipment, chemicals, and materials properly and with caution.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Pennfoster High School
Austin, TX03.2020
Skills
- Professional Development
- Professional Relationships
- Professional Customer Service
- Team worker
- Organized
- Communication
- Customer satisfaction
- Open minded
- Independent
- Self motivated
Accomplishments
I became team leader very early on while cleaning, running a cleaning crew. I talk to customers on a daily basis scheduling, meeting with them and talking with them about their expectations.
Timeline
Professional Cleaner
Self Contractor
02.2021 - Current
To-Go Specialist
Chilis's Bar And Grill
03.2020 - 03.2021
Petting Zoo Operator
Fannie Farm Friends
01.2018 - 03.2020
High School Diploma -
Pennfoster High School
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