Soleil Velez
Brooklyn
Summary
Highly dependable and professional individual with experience supporting daily operations, maintaining structured environments, and delivering exceptional service. Demonstrates strong communication skills, sound judgment, and the ability to remain composed in fast-paced settings. Recognized for reliability, adaptability, and a strong work ethic. Committed to contributing positively to team objectives while upholding high standards of professionalism.
Overview
7
7
years of professional experience
Work History
Substitute Para Professional
Department of Education
12.2025 - Current
- Maintain classroom safety and structured learning environments.
- Assist educators with instruction and individualized student
support. - Collaborated with educators to track student progress and provide feedback.
- Assisted lead teachers in creating engaging lesson plans, resulting in increased student comprehension and participation.
- Communicate effectively with students, staff, and families from
diverse backgrounds. - Adapt quickly to changing assignments while maintaining
professionalism and composure.
School Aide
Department of Education
09.2021 - 12.2025
- Monitored shared spaces to ensure school-wide safety and
organization. - Supported daily operational procedures including arrival and
dismissal. - Addressed student concerns using patience, empathy, and
problem-solving skills. - Built positive working relationships with faculty, parents, and
students. - Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Hostess
NINO's AQ
06.2022 - 01.2024
- Greeted and seated guests promptly while managing reservation system for optimal flow.
- Coordinated with kitchen and waitstaff to ensure timely service and guest satisfaction.
- Trained new host staff on customer service protocols and restaurant procedures.
- Managed waitlist efficiently, enhancing guest experience during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Backed up servers by checking on tables and retrieving items for guests.
Assistant
MOR Credit Advisors
09.2019 - 05.2021
- Delivered high-quality customer service while managing incoming
calls.
- Followed detailed procedures to ensure accuracy and
- compliance.
- Resolved customer inquiries efficiently to improve satisfaction
levels
Education
High School Diploma -
Kingsborough Community College
Brooklyn, NY09-2022
High School Diploma -
Rachel Carson High School For Coastal Studies
Brooklyn06-2019
Skills
- Special education support
- Behavioral support
- Disability awareness
- Classroom supervision
- Evidence-based programs
Personal Competencies
Result - driven Proactive, Cross functional contributor, Clear and professional communicator, Agile learner
Timeline
Substitute Para Professional
Department of Education
12.2025 - Current
Hostess
NINO's AQ
06.2022 - 01.2024
School Aide
Department of Education
09.2021 - 12.2025
Assistant
MOR Credit Advisors
09.2019 - 05.2021
High School Diploma -
Kingsborough Community College
High School Diploma -
Rachel Carson High School For Coastal Studies