Solena Taylor
Novato,CA
Summary
Results-driven management professional with a focus on team leadership and driving efficiency. Certified in advanced pest management and plant care, with expertise in project management and budgeting. Known for developing strategies that achieve and exceed operational targets. Fast learner with strong adaptability to changing job demands.
Overview
13
13
years of professional experience
Work History
Sales Account Manager
Devil Mountain Nursery
03.2024 - Current
- Cultivated strong client relationships, resulting in significant sales growth.
- Analyzed market trends and customer needs to pinpoint new business opportunities.
- Collaborated with cross-functional teams to improve customer experience and satisfaction.
- Managed complex customer inquiries, ensuring prompt resolutions and follow-ups.
Assistant Manager
Sloat Garden Center
03.2021 - Current
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Tracked store inventories and replenished products according to demand.
Front of House Manager
Flour Crafts
03.2018 - 02.2021
- Demonstrated ability to effectively manage front of house staff, ensuring optimal customer service and satisfaction.
- Established effective communication channels between kitchen staff, servers, and customers to ensure timely delivery of orders.
- Developed strategies to enhance guest experience through efficient restaurant operations.
Customer Service Supervisor/ Cash Up/florist
Whole Foods
08.2012 - 03.2018
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Ensured adherence to safety protocols when handling large amounts of money.
- Tracked inventory levels of currency and coinage supplies on a regular basis.
- Implemented new strategies for streamlining cashiering processes.
- Managed daily cash transactions with accuracy and efficiency.
Education
High School Diploma - Fine Arts
Marin School of the Arts
Novato, CA2012
No Degree - Fine Arts
Academy of The Arts
San Fransisco Skills
- Customer Relations
- Staff Training
- Staff Supervision
- Time Management
- Cash handling
- Dependable
- Self-driven
Timeline
Sales Account Manager
Devil Mountain Nursery
03.2024 - Current
Assistant Manager
Sloat Garden Center
03.2021 - Current
Front of House Manager
Flour Crafts
03.2018 - 02.2021
Customer Service Supervisor/ Cash Up/florist
Whole Foods
08.2012 - 03.2018
High School Diploma - Fine Arts
Marin School of the Arts
No Degree - Fine Arts
Academy of The Arts