Solenna Garcia

• Developed and implemented strategies to increase customer satisfaction and loyalty..
• Updated and maintained databases with current information.
• Worked effectively in team environments to make the workplace more productive.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Managed inventory and supplies to ensure materials were available when needed.

• Provided ongoing coaching and mentoring to team members, supporting their professional development

• Identified areas for process improvement through data analysis

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues

• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed

• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers

• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers

• Maintained confidentiality of sensitive financial information during transactions

• Suggested alternative products when requested items were out of stock

• Performed opening/closing duties including counting money in the register before/after shifts

• Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter

• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction

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• Use all computer software/adobe,Microsoft ,teams ,zoom ,excel .
• Administrative Support
• • Managed daily data entry and maintained accurate clerical information.
• • Maintained confidentiality while handling sensitive information.
• • Provided clerical support by copying, faxing, and filing documents.
• • Scheduled appointments and organized calendars for multiple staff members.
• • Prepared meeting rooms for client visits, ensuring cleanliness and proper setup.
• Communication
• • Welcomed office visitors and alerted staff of scheduled appointments.
• • Answered and managed incoming and outgoing calls, recording accurate messages.
• • Interacted with customers via phone, email, and in-person to provide information.
• • Responded promptly to customer inquiries, resolving issues effectively.
• Organization and Inventory Management
• • Maintained an organized inventory system for office supplies, ensuring adequate stock levels.
• • Ordered office supplies while managing costs within budget constraints.
• • Managed inventory of office equipment, coordinating repairs or replacements as needed.
• • Maintained cleanliness and organization of the front desk area.
• Team Collaboration
• • Collaborated with team members for seamless communication across departments.
• • Aided in coordinating office events and celebrations to foster a positive work environment.
• Technical Skills
• • Proficient in Microsoft Excel and general computer use.
• • Zoom calls set up and attended