Solimar Colón
East Lansing,MI
Summary
Dedicated professional with a strong background in customer service and sales support. Recognized for effective communication and brand representation, eager to leverage expertise to enhance customer experiences and drive team success. Passionate about working with children.
Overview
7
7
years of professional experience
Work History
Sales Assistant
Marriott
East Lansing, MI
01.2023 - 01.2026
- Assisted guests with inquiries, enhancing overall customer satisfaction.
- Supported sales team in promoting hotel services and packages effectively.
- Managed inventory of promotional materials, ensuring availability for staff use.
- Provided training to new staff on service protocols and company standards.
- Collaborated with departments to ensure seamless service delivery during events.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Guest Service Representative
Marriott
East Lansing, MI
09.2021 - 01.2023
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Collaborated with housekeeping to maintain high standards of cleanliness and room readiness.
- Utilized property management systems to process reservations and update guest information accurately.
- Assisted in training new staff on hotel policies, procedures, and customer service best practices.
- Coordinated with maintenance teams to address facility-related concerns swiftly and effectively.
- Developed strong relationships with repeat guests, fostering loyalty through personalized service initiatives.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Retail Sales Associate
Aeropostale
Okemos, MI
05.2019 - 09.2021
- Trained new associates on product knowledge and customer service best practices.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Enhanced customer experience through effective communication and personalized service.
- Executed visual merchandising strategies to maintain appealing store displays and layouts.
- Conducted cash handling procedures, accurately processing transactions and maintaining registers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Elementary Education
Michigan State University
East Lansing, MI05-2028
High School Diploma -
Haslett Public Schools
Haslett, MI05-2021
Skills
- Goal oriented
- Relationship building
- Customer relationship management
- Brand representation
Languages
Spanish
Native or Bilingual
Timeline
Sales Assistant
Marriott
01.2023 - 01.2026
Guest Service Representative
Marriott
09.2021 - 01.2023
Retail Sales Associate
Aeropostale
05.2019 - 09.2021
Elementary Education
Michigan State University
High School Diploma -
Haslett Public Schools