Solis Hydelito
Calatagan Batangas,Philippines
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
30
30
years of professional experience
Work History
Housekeeping Supervisor
Norwegian Cruise Line
Miami , Florida
11.2023 - Current
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Established effective communication between team members in order to foster a positive work environment.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Created and implemented daily cleaning schedules for staff members.
- Responded promptly to maintenance requests from guests or staff members.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Hotel Personnel Administrator
Norwegian Cruise Line
Miami, FL
10.2010 - 10.2023
- Prepared and updated office records and accounts according to the department and executive needs.
- Sorted incoming mail and disseminated correspondence to applicable crewmembers.
- Developed and implemented efficient filing systems and crewmember database protocols.
Booking Officer
Golden Sunset Resort
Batangas, Philippines
05.2003 - 07.2009
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
- Contributed to sales success by accurately coordinating records, supplies and paperwork.
- Maintained positive working relationship with fellow staff and management.
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
- Assisted organizational efforts by filing, entering data and answering phones.
- Communicated with customers regarding travel processes to maintain satisfaction.
Travel Flight Reservation Officer
Travel Pros
Manila, Philippines
05.2000 - 02.2003
- Relayed information on availability, pricing and discounts to customers.
- Verified guest information and payment options ensuring accuracy and completeness.
- Researched and resolved customer issues.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
Front Desk Receptionist
The Westin Philippine Plaza
Manila, Philippines
03.1997 - 04.1998
- Responded to inquiries and room requests made online, by phone and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Input customer data into reservation systems and updated to reflect room changes.
- Updated databases and spreadsheets to promote access to information.
Restaurant Host
Punta Baluarte
Batangas, Philippines
07.1994 - 12.1996
- Greeted guests and sat customers at tables or in waiting areas.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Stayed attentive to server availability and table turnover to seat guests quickly.
Education
Bachelor of Science - Business Administration
Immaculate Conception College
Batangas Philippines03.1994
Skills
Commercial awareness
Communication
Leadership
Negotiation and persuasion
Organisation
Problem solving
Perseverance and motivation
Teamwork
Timeline
Housekeeping Supervisor
Norwegian Cruise Line
11.2023 - Current
Hotel Personnel Administrator
Norwegian Cruise Line
10.2010 - 10.2023
Booking Officer
Golden Sunset Resort
05.2003 - 07.2009
Travel Flight Reservation Officer
Travel Pros
05.2000 - 02.2003
Front Desk Receptionist
The Westin Philippine Plaza
03.1997 - 04.1998
Restaurant Host
Punta Baluarte
07.1994 - 12.1996
Bachelor of Science - Business Administration
Immaculate Conception College