Summary

Overview

Work History

Education

Skills

Accomplishments

Timeline

SOLOMON CALDWELL

Wilton Manors,FL

Summary

Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

years of professional experience

Work History

Sales Manager /Senior Customer Service Representative

Zeo energy solar

Fort Lauderdale, Florida

07.2024 - Current

Built sales forecasts and schedules to reflect desired productivity targets.
Coached, developed and motivated team to achieve revenue goals.
Directed and coordinated products, services and sales activities.
Established ambitious goals for employees to promote achievement and surpass business targets.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Established new accounts and serviced existing accounts maintaining professional relationships.
Achieved or surpassed monthly sales quotas.
Greeted customers at their door and introduced myself.

Enrollment Specialist

Turbo Debt

Fort Lauderdale, USA

01.2023 - 07.2024

Updated, entered and reviewed customer data
Communicated effectively via telephone, email with prospective customers
Understood and thoroughly explained services provided to customers and potential customers
Reviewed statistic enrollment data and prepared reports
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Achieved sales goals and service targets by cultivating and securing new customer relationships
Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention

Customer Service Team Leader

Chewy.com

Hollywood, USA

01.2018 - 01.2020

Trained and supervised team of customer service representatives in providing quality service to customers
Conducted regular staff meetings to discuss customer service issues and potential solutions
Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
Used CRM to keep records of customer interactions, customer accounts, and file documents
Communicated with vendors regarding backorder availability, future inventory, and special orders
Handled day-to-day customer contact via phones, faxes, and emails

Senior Funding Analyst

Rapid Capital Funding

Miami, USA

01.2016 - 01.2018

Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
Explained very technical financial information to applicants in easy to understand language
Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches
Maintained strict confidentiality of bank records and client information
Examined customer loan applications for loan approvals and denials
Promoted to one of four Team Leaders to train and assist agents with sales skills and presentations
Assigned to all high converting campaigns as a reward
Awarded Top Sales Agent twice